SparkTG

Delivers Exceptional Customer Experience

SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete agent & contact center tracking by real-time dashboards, reports & recording.

SparkTG's contact center solution not only gives your callers an exceptional experience but also helps you with complete tracking by giving you a complete picture of the inbound and outbound calls from your company along with all agent activities that help enhance and optimize their performance.

The solution is feature-rich and being an OEM for the product as well an organization with rich development experience, we keep innovating the product by adding features that help organizations fulfill their telephony requirement and overcome challenges, thereby helping them grow.

The complete solution is hosted in our data center. We have a multi-operator PRI setup making the solution completely redundant and scalable. To give a perspective of the solution capability we are servicing clients with single as well as distributed agent/contact center location setups.

A few of our clients are having more than 500 Agents. Some of our top client lists include Aakash Institute, Travel Triangle, Common Services Center (DeitY, GoI), ShipRocket, Tech Mahindra Foundation, Fortis Hospital, FirstCry, Ramada, Radisson to name a few. 

We have all the APIs and Webhooks required for CRM integration and have integration with multiple CRM providers.

• Software Accessible

  Cloud Based

  On Premises

  Hybrid

  Any

• Run On Mobile Browser

  Yes

  No

• Offers Free Trial

  Yes

  No

• Payment Options

  Yearly

  Monthly

  Onetime

  Transaction

• Lifetime Free Plan

  Yes

  No

• APIs Available

  Yes

  No

• Customization Possible

  Yes

  No

• Device Support

  Desktop

  Tablet

  Mobile

  iPad

• Available Support

  Email

  Phone

  Live Support

  Training

  Tickets

• Desktop Platforms

  Web App

  Windows

  Macintosh

• Mobile Platforms

  No

  No

• Languages Available

  English