SparkTG

Description

Delivers Exceptional Customer Experience

SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete agent & contact center tracking by real-time dashboards, reports & recording.

SparkTG's contact center solution not only gives your callers an exceptional experience but also helps you with complete tracking by giving you a complete picture of the inbound and outbound calls from your company along with all agent activities that help enhance and optimize their performance.

The solution is feature-rich and being an OEM for the product as well an organization with rich development experience, we keep innovating the product by adding features that help organizations fulfill their telephony requirement and overcome challenges, thereby helping them grow.

The complete solution is hosted in our data center. We have a multi-operator PRI setup making the solution completely redundant and scalable. To give a perspective of the solution capability we are servicing clients with single as well as distributed agent/contact center location setups.

A few of our clients are having more than 500 Agents. Some of our top client lists include Aakash Institute, Travel Triangle, Common Services Center (DeitY, GoI), ShipRocket, Tech Mahindra Foundation, Fortis Hospital, FirstCry, Ramada, Radisson to name a few. 

We have all the APIs and Webhooks required for CRM integration and have integration with multiple CRM providers.

Screenshots