SparkTG VCC Enterprise

An apt solution to manage your high volumes of call & large team

Client experience helps construct client steadfastness and for a set up and developing brand, more than client securing it is client dedication that assumes a significant part to withstand against the opposition.

With SparkTG Virtual Contact Center Enterprise the association can be on head of the client collaborations. Additionally, the numerous highlights that accompany the arrangement like; mixed calling, various call steering, outbound dialers, call notes and then some, assists with taking the experience to the following level. The arrangement is hearty, adaptable and secure and furthermore gives the adaptability of having operators anyplace. Other than totally dealing with their calls alongside offering a rich encounter to guests, the arrangement furnishes a specialist dashboard with live guest data to customize every single call, intensive call reports, operator reports and call accounts. In the event that you are utilizing any CRM, the communication API's and webhooks make it simpler for the specialist to utilize a solitary screen to deal with all activities. Ongoing call measurements on Supervisor dashboard and live specialist status assists administrator with dealing with the lines and have a control on operator exercises.