ManageEngine Remote Access Plus is an enterprise remote support solution that enables IT teams to troubleshoot, manage, and support endpoints across Windows, Mac, and Linux, from anywhere, in real time.
ManageEngine Remote Access Plus is an enterprise remote control and IT support solution that enables IT teams and multiple technicians, with company-defined technician role-based access to remotely, diagnose, and resolve issues across Windows, macOS, and Linux endpoints from anywhere, from a single pane of glass.
Built for efficient remote support, it supports both attended and unattended remote access, allowing technicians to connect to endpoints with or without end-user presence for help desk support, after-hours maintenance, and even server management.
Built-in voice, video, and text chat enables technicians and end users to collaborate seamlessly during troubleshooting sessions, while secure file transfer, remote command prompt, remote task manager, and other diagnostic tools help IT teams resolve issues without physical proximity.
Advanced capabilities including remote registry access, Windows Event Viewer, Wake-on-LAN, and real-time network performance monitoring provide technicians with the tools needed to identify and resolve endpoint issues quickly. Session recording, audit logs, and comprehensive reporting provide visibility into remote control activities while helping organizations maintain compliance and conform to industry best practices.
Offered in both cloud and on-premises editions, Remote Access Plus gives organizations the flexibility to choose a deployment model that fits their IT and security requirements. The on-premises edition is particularly suited for compliance-heavy environments that require greater control over remote support infrastructure, session data, and data residency.
Remote Access Plus is an enterprise remote control and troubleshooting solution designed to help IT teams deliver secure, efficient, and scalable support across distributed environments.
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Write a ReviewYes! Remote Access Plus offers a 30-day free trial with full access to all features.No credit card required. IT teams can explore remote desktop control, file transfer, session recording, and endpoint troubleshooting capabilities before choosing a plan.
Absolutely. Remote Access Plus provides a unified, single console to remotely access, troubleshoot, and support endpoints across Windows, macOS, and Linux including desktops, laptops, servers, and mobile devices without the need for multiple remote access tools.
Remote Access Plus provides secure, encrypted remote desktop connections with features including voice, video and text chat, file transfer, remote command prompt, and session recording enabling IT teams to diagnose and resolve endpoint issues in real time from anywhere.
Yes. Remote Access Plus supports both attended and unattended remote access, allowing IT admins to connect to and troubleshoot endpoints without requiring end-user presence ideal for after-hours maintenance, server management, and automated IT support tasks.
Remote Access Plus maintains comprehensive session audit logs, video recordings, and real-time reports of all remote access activities. This gives IT teams complete visibility into who accessed what, when, and why, ensuring accountability and supporting regulatory compliance requirements.
Yes. Remote Access Plus is built for enterprise-scale IT environments, supporting endpoints across local offices, remote branches, and roaming users. With role-based access controls, Active Directory integration, and both cloud and on-premises deployment options, it scales effortlessly to meet the remote support demands of large IT teams.
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