ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

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What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is an AI-driven Unified Service Management platform, built to streamline and automate service delivery operations for both IT and non-IT departments, through visual workflows, predictive and generative AI capabilities, and out-of-the-box integrations with popular enterprise tools.

Key Features of ManageEngine ServiceDesk Plus

  • Project Management
  • Performance Management
  • Marketing Automation
  • Marketing Analytics
  • Email Marketing / SMS Marketing
  • Customer Support
  • CRM Analytics
  • CRM & Sales Dashboards
  • Contact Manager
  • Social Media Integration
  • Real Time Comparisons
  • Online Activation
  • Live chat system
  • Inbox Queue Management
  • Email Integration
  • Community Forums
  • Self Service Portal
  • Knowledge Base
  • Document Management
  • Automated Routing
  • Alerts/Escalation
  • Customer DataBase
  • Contract Management
  • Billing & Invoicing
  • Surveys & Feedback
Awards
ManageEngine ServiceDesk Plus Award 2024

Our Awards and Recognition

ManageEngine ServiceDesk Plus Pricing

Standard Edition
₹ 576 Technician/Month
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Professional Edition
₹ 1152 Technician/Month
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Enterprise Edition
₹ 3528 Technician/Month
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ManageEngine ServiceDesk Plus Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: Yes
Payment Options: Yearly,Monthly,Onetime (Perpetual license)
Life Time Free Plan: Yes
APIs Available: Yes
Customization Possible: Yes
Device Support: Desktop,Mobile,Tablet,iPad
Available Support: Email,Phone,Live Support,Training,Tickets
Desktop Platforms: Web App,Windows
Languages Available: English
Software Integrations: Zoho, ManageEngine ecosystem, third party
Software Industry: All Industries
Company Details
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Company Name ZOHO
Company Website Visit Website
Head Office Chennai,India
ManageEngine ServiceDesk Plus Description

ServiceDesk Plus is the AI-driven unified service management solution from ManageEngine, the enterprise IT management division of Zoho Corporation. IT leaders can effectively execute and control intricate workflows across various business departments and IT functions using ServiceDesk Plus, thanks to its unrestricted extensibility, AI-assistance, contextual IT and business integrations, and single-touch workflow automation capabilities.

ServiceDesk Plus combines IT service management essentials, asset management and CMDB with enterprise service management capabilities providing a comprehensive platform for designing, managing and delivering IT and business services. Available both on-premises and as a SaaS solution, ServiceDesk Plus is an ideal choice for organizations looking for a value-oriented Enterprise and IT service management platform that is secure, and scalable.

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ManageEngine ServiceDesk Plus FAQ's

The top 5 features of ManageEngine ServiceDesk Plus include:

  1. Project Management
  2. Performance Management
  3. Marketing Automation
  4. Marketing Analytics
  5. Email Marketing / SMS Marketing

ManageEngine ServiceDesk Plus serves a wide range of businesses including Startups, SMEs, Agencies, Enterprises.

Yes, ManageEngine ServiceDesk Plus integrates seamlessly with: Zoho, ManageEngine ecosystem, third party

ManageEngine ServiceDesk Plus is compatible with multiple platforms, Web App,Windows

The top three competitors of ManageEngine ServiceDesk Plus are CreditWorthy, Spine Assets and Assure. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Yes, ManageEngine ServiceDesk Plus offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

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