Akio

Akio is a leading omnichannel customer support platform that helps organizations to manage client interactions across voice, email, chat, and social media through a uniform, easy interface. The platform improves customer engagement by consolidating all communication channels into a single workspace, allowing agents to seamlessly switch between channels while maintaining a 360-degree view of each customer. Akio’s augmented agent interface features AI-powered suggestions, a customizable knowledge base, and real-time analytics, empowering support teams to deliver faster, more personalized service.​

Akio stands out for its comprehensive automation, intelligent interaction routing, and supervisor tools that provide real-time monitoring, performance tracking, and detailed reporting. The platform integrates seamlessly with CRM and BI tools, supports multi-tenancy, and is built for scalability, making it ideal for contact centers and customer service teams of any size. With advanced features like automated contact distribution, skill-based routing, and teleworking support, Akio ensures efficient, secure, and consistent customer service across every touchpoint.