AnswerIQ

AnswerIQ provides a comprehensive AI solution for customer support, encompassing both front-end deflection technology and back-end agent assist tools. By utilizing AnswerIQ, you can enhance your customer support in the following ways: - Empower your customers to help themselves with Self Assist, an intelligent "deflection" tool that uses AI to suggest relevant content from your knowledge base. - Increase engagement by automatically responding to customer queries, routing requests to the appropriate support team member, and guiding customers towards helpful knowledge base articles. - Efficiently triage and route tickets within minutes using AnswerIQ's technology that predicts the most suitable agent based on past ticket classifications. - Reduce costs by automating responses for routine tasks such as password resets, tracking packages, and standard refunds. - Improve agent productivity by providing them with accurate response templates suggested by AnswerIQ's artificial intelligence system. - Gain a comprehensive understanding of your organizational efficiency through key observations and recommendations generated by AnswerIQ's learning process, including suggestions for response automation and ticket routing and classification. - Seamlessly integrate AnswerIQ with your CXM system, such as Salesforce and Zendesk, and utilize its machine learning models to mimic agent decision-making.