CallFinder

CallFinder is a user-friendly speech analytics software that operates through the cloud and is specifically designed for small to medium-sized businesses. The primary function of this application is to easily record and analyze customer conversations, ultimately leading to increased business opportunities, customer retention, efficient work practices, and essential business insights. Key features of CallFinder include the ability to record 100% of inbound phone calls, real-time call categorization based on customized search definitions, and phonetic indexing of calls using chosen keywords and phrases. With the instant call audio player, users can quickly review conversations, while also accessing important call tracking metrics such as unique and repeat callers, caller demographics, and addresses. Additionally, CallFinder includes a missed call monitor alert system to recapture any potentially lost leads. The user-friendly call analytics dashboard provides a central location to organize all call data and easily monitor ongoing searches. With CallFinder, businesses can stay on top of customer interactions and make informed decisions to drive success.