CallMiner Eureka

CallMiner Eureka Business is a leading conversation intelligence platform that uses advanced AI and machine learning to analyze omnichannel customer interactions (phone, chat, email, and surveys) at scale. The technology automatically transcribes conversations, categorizes topics, and detects sentiment and emotion, providing enterprises with detailed insights about customer demands, agent performance, and operational opportunities. CallMiner Eureka's real-time alerts and scoring enable contact centers to optimize agent replies, reduce attrition, and provide exceptional customer experiences.​

CallMiner Eureka stands out for its configurable analytics dashboard, automated call scoring, and AI-driven topic discovery, which allow businesses to find hidden patterns, increase agent coaching, and deliver measurable sales and service outcomes. The platform supports several languages, interacts with key CRM and contact center technologies, and includes capabilities like lead qualifying, compliance monitoring, and agentic AI for self-executing tasks. CallMiner Eureka improves customer pleasure, increases agent efficiency, and provides a competitive advantage in customer interaction by translating every conversation into actionable intelligence.