CGI Supply Chain

Q: What are the top 5 key features of CGI Supply Chain?

The top 5 features: Template Management, Survey Management, Social media management, Service Level Management, Known Issue Management

Q: What types of businesses does CGI Supply Chain serve?

CGI Supply Chain serves a wide range of businesses, including Enterprises.

Q: Who are the main competitors of CGI Supply Chain in the market?

The top three competitors of CGI Supply Chain are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What is CGI Supply Chain?

CGI CustomerAdvance is an AI-powered, omnichannel CRM and Contact Centre system that combines global BPS, enhanced telephony, and integrated SaaS to boost productivity and improve the customer experience. It enables cost-effective and scalable operations for global customer engagements.

Key Features of CGI Supply Chain

Template Management
Survey Management
Social media management
Service Level Management
Known Issue Management
Knowledge Management
Incident Management
Inbox Queue Management
Help Desk Management
Event Management
Email Integration
Document Management
Conversion Tracking
Complaint Monitoring
Churn Management
Brand Management
Billing & Invoicing
Batch Communications

CGI Supply Chain Pricing

To get a customized quote

Screenshots

CGI Supply Chain Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: No

Payment Options: Yearly,Monthly,Transaction

Life Time Free Plan: No

APIs Available: Yes

Customization Possible: Yes

Device Support: Desktop,Mobile,Tablet,iPad

Available Support: Email,Phone,Live Support,Training,Tickets

Desktop Platforms: Web App

Languages Available: English

Company Details

Company Name CGI Group

Company Website Visit Website

CGI Supply Chain Description

CGI Supply Chain for Contact Center Software is CGI's comprehensive approach to optimizing the end-to-end delivery (the'supply chain') of customer support and business processes. This is primarily assisted by technologies such as CGI CustomerAdvance, a unified, AI-powered Omnichannel CRM platform built for large-scale company operations. The system combines software, business process services (BPS), and a worldwide network of contact centers, enabling businesses to achieve superior operational excellence, cost efficiency, and global agility in their customer-facing functions.

The core technology provides a powerful SaaS-based platform that combines enhanced telephony with multi-channel customer relationship management. Intelligent automation and embedded AI components, such as Generative AI and Natural Language Processing, are key characteristics that let agents write relevant responses faster, increase productivity, and offer sophisticated self-service capabilities. The system effectively manages a wide range of client contact operations, including sophisticated multi-channel routing and queuing, complex case management, appointment scheduling, and integrated financial service management.

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CGI Supply Chain Categories on the TechnologyCounter

CGI Supply Chain FAQ's

What are the top 5 key features of CGI Supply Chain?

The top 5 features of CGI Supply Chain include:

Template Management
Survey Management
Social media management
Service Level Management
Known Issue Management

What types of businesses does CGI Supply Chain serve?

CGI Supply Chain serves a wide range of businesses including Enterprises.

Which devices and platforms are compatible with CGI Supply Chain?

CGI Supply Chain is compatible with multiple platforms, Web App

Who are the main competitors of CGI Supply Chain in the market?

The top three competitors of CGI Supply Chain are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does CGI Supply Chain offer a trial version for users?

Currently, CGI Supply Chain does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.