Freshchat

Freshchat is a cutting-edge communication software designed specifically for sales and customer engagement teams. It enables these teams to communicate with potential and current customers via various channels, such as the website, mobile app, and social pages. This software is a major upgrade from traditional live-chat platforms as it helps organizations and their teams to stay focused on delivering a personalized and context-driven messaging experience. With innovative features like campaigns, sales bot, integrated self-service, and intelligent message routing, Freshchat enables businesses to meet and exceed customer expectations while providing efficient and prompt responses to their inquiries. The mobile apps for iOS and Android allow team members to continue conversations with website visitors from anywhere. Freshchat is a part of the Freshworks product family, which also includes other products like Freshdesk Customer Support Software, Freshservice IT Service Management Software, and Freshsales CRM Software. With a global customer base of over 100,000 organizations, including renowned names like Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp, Freshchat has established itself as a trusted and preferred platform for modern customer communication.