Freshdesk Contact Center

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What is Freshdesk Contact Center?

Freshdesk Contact Center, now known as Freshcaller, is a call center software that operates through the cloud. This user-friendly solution allows for quick set-up of a business call center and eliminates the need for managing the intricacies of call center management. With Freshdesk Contact Center, you can focus on growing your business without any additional worries.

Key Features of Freshdesk Contact Center

Discover the unique key features that set Freshdesk Contact Center apart from its competitors. The software offers several advantages through its new tools and excellent functionalities.

  • Call Center
  • Automatic Call Distribution
  • IVR / Voice Recognition
  • Call Management
  • Call Routing
  • Historical Reporting
  • VoIP
  • Call Center Management
  • Conferencing
  • Real Time Monitoring
  • IVR and Dial Groups
  • Call Monitoring
  • Call Logs
  • Call recording

Freshdesk Contact Center Pricing

Freshdesk Contact Center offers fair and inexpensive price choices for organizations of all sizes, from startups to enterprises. Compare plans to find the best option for your budget and requirements.

Sprout
₹ 0 21 Days
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Blossom
₹ 1080 Agent/Month (Billed Annually)
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Garden
₹ 2088 Agent/Month (Billed Annually)
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Estate
₹ 3240 Agent/Month (Billed Annually)
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Forest
₹ 4968 Agent/Month (Billed Annually)
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Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: Yes
Payment Options: Monthly, Yearly
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Windows, Mac, Android, iOS, Freshdesk Contact Center (formerly Freshcaller) App
Mobile Platforms: Yes
Available Support: Email, Phone, Training
Desktop Platforms: No
Languages Available: English
Company Details
Contact Now
Company Name Freshworks Inc.
Company Website Visit Website
Head Office Chennai,India
Freshdesk Contact Center Description

Why Choose Freshdesk Contact Center (formerly Freshcaller) for Your Business? With Freshdesk Contact Center (formerly Freshcaller), you can say goodbye to spending money on hardware for your call center. Our software has been designed to be user-friendly and easy to set up, so you don't have to worry about any complicated installations. Our software is also extremely affordable, with a $0 agent fee plan to get you started. You only pay for your phone charges, making it a cost-effective option for businesses of all sizes. Best of all, you don't need to invest in any hardware or software, making it hassle-free and perfect for organizations looking to launch their call centers quickly. What Makes Us Stand Out? At Freshdesk Contact Center (formerly Freshcaller), we offer a refreshing user experience with an intuitive interface that requires no training to use. This allows you and your agents to set up and operate your call center effortlessly. Our pay-as-you-grow plan means you can start with a $0 agent license and only pay for what you need, allowing your business to scale at its own pace. With no hardware or software needed, Freshdesk Contact Center (formerly Freshcaller) stands out as the ideal call center solution for businesses. Experience a Modern-Day Phone System Fresh

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Freshdesk Contact Center FAQ's

Here’s a breakdown of Freshdesk Contact Center’s pricing plans:

1. Sprout: ₹ 0 21 Days Price

2. Blossom: ₹ 1080 Agent/Month (Billed Annually) Price

3. Garden: ₹ 2088 Agent/Month (Billed Annually) Price

4. Estate: ₹ 3240 Agent/Month (Billed Annually) Price

5. Forest: ₹ 4968 Agent/Month (Billed Annually) Price

The top 5 features of Freshdesk Contact Center include:

  1. Call Center
  2. Automatic Call Distribution
  3. IVR / Voice Recognition
  4. Call Management
  5. Call Routing

Freshdesk Contact Center is compatible with multiple platforms, No, IOS , Android

Freshdesk Contact Center supports a variety of platforms including: Email, Phone, Training.

Freshdesk Contact Center serves a wide range of businesses including StartUps, SMEs, Enterprises.

The top three competitors of Freshdesk Contact Center are VScrm, VS Dialer and Moon Dialer. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Yes, Freshdesk Contact Center offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

Freshdesk Contact Center is available exclusively in English, providing a streamlined experience for English-speaking users.

Currently, Freshdesk Contact Center does not offer customization options.

No, Freshdesk Contact Center does not offer a lifetime free plan for its users.

No, APIs are not available in Freshdesk Contact Center.

Yes, Freshdesk Contact Center runs on mobile browsers.

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