illumin

including aut Experience efficient and effective request and response management with illumin. Our innovative software provides a multitude of features, such as unlimited customizable forms and fields for capturing important information and a user-friendly knowledge base that allows for easy searchability. Responding to requests is made simpler with various options available, while email alerts keep both requesters and researchers updated. Stay on top of active requests by subscribing to receive updates. Our response capabilities are versatile, allowing for rich text, multimedia, web links, and attachments. With illumin, your organization's productivity will increase and management will become more streamlined. Our software also safeguards your valuable knowledge by allowing for the marking of priority and sensitive requests. Sensitive requests remain private and can only be accessed by the requesters, researchers, and team leaders. View and download summary reports to determine service quality, staff efficiency, and workload. The stopwatch feature accurately tracks the time spent on researching and providing responses. Enjoy a seamless email integration throughout the entire request workflow, including automated reminders for upcoming deadlines. Improve your request and response management with illumin.