Invoca

Invoca is a prominent conversation intelligence software provider that uses artificial intelligence and machine learning to turn phone calls into usable information for marketing, sales, and customer experience teams. The technology automatically tracks, records, and transcribes calls, utilizing advanced analytics to determine caller intent, conversation outcomes, and agent performance. Invoca integrates phone conversations to digital marketing activities, allowing firms to improve campaigns, personalize consumer encounters, and generate higher conversion rates. Features include multi-touch attribution, dynamic number insertion, and bespoke AI models.​

Invoca distinguishes itself with its Signal AI package, which enables the rapid building of bespoke AI models to extract unique insights from each call, as well as smart alerting for mission-critical exceptions and real-time sentiment tracking for both callers and agents. The platform includes structured data extraction, AI-powered call summaries, and agent voice biometrics, allowing businesses to enhance customer profiles, automate follow-up actions, and improve agent coaching and compliance. By converting qualitative discussions into quantitative data, Invoca enables businesses to make data-driven decisions, increase customer engagement, and optimize income from interactions.