Mercaux

Mercaux serves as the "backbone" for a brand's digital transformation by merging the best of digital and physical retail. Our aim is to support retailers in delivering exceptional omnichannel customer service. With our state-of-the-art technology, we equip stores with top-notch digital tools that enable smarter, faster, and more efficient service and sales throughout the customer journey. Our solutions, including Sales Assist, Omnichannel, and Clienteling, arm sales associates with instant access to product information, live availability, engaging digital content, and personalized wish lists, all the way to purchasing capabilities. These solutions can be easily accessed through a tablet-based app or self-service options like touch screen kiosks or web-based apps from their own devices. All tools are managed through our headquarters platform. In addition, our add-ons, such as AI-driven Styling Suggestions, Store and Customer Communications, and Advanced Analytics, provide additional value and contribute to the transformation of traditional stores into fully integrated ecosystems. Through our technology, retailers can also gain insights into in-store data, unlocking the "black box" and allowing them to understand customer journeys, as well as track behaviors, staff performance, and product funnels, all of which contribute to driving sales. With renowned brands like Nike, Holland&