Observe.AI

Observe.AI

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What is Observe.AI?

Observe.AI is a GenAI-powered Conversation Intelligence technology designed specifically for contact centers. It analyzes all customer contacts (phone, chat, and email) to improve efficiency and compliance. Real-Time AI Agent Assist, Automated QA (Auto QA) for bias-free scoring, and comprehensive business data provide individualized teaching while reducing average handle time (AHT) and after-call work (ACW).

Key Features of Observe.AI

  • Reusable Components
  • Multi-Language
  • Lead Distribution
  • For Sales
  • Code-free Development
  • Virtual Personal Assistant (VPA)
  • On-Demand Communications
  • Sentiment Analysis
  • Omni-Channel
  • Lead Scoring
  • Lead Enrichment
  • Intent Recognition
  • Contextual Guidance
  • Chat / Messaging

Observe.AI Pricing

Enterprise Quote
＄ Custom
Per User
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Observe.AI Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Yearly,Monthly,Transaction
Life Time Free Plan: No
APIs Available: Yes
Customization Possible: Yes
Device Support: Desktop,Mobile,Tablet,iPad
Available Support: Email,Phone,Live Support,Training,Tickets
Desktop Platforms: Web App,Windows,Macintosh,Linux
Languages Available: All Languages
Software Industry: All Industries
Company Details
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Company Name Observe.AI
Company Website Visit Website
Observe.AI Description

Observe.AI is an Intelligent Workforce Platform that uses contact center-specific Generative AI (GenAI) and a Large Language Model (LLM) to change customer support and sales processes. Unlike general conversation intelligence technologies, Observe.AI is intended to satisfy the high volume, complexity, and compliance requirements of modern contact centers, which service organizations with hundreds to tens of thousands of workers worldwide.

The software organizes all conversation data into configurable dashboards and reports. Users can do ad-hoc natural language searches (GenAI searches) to identify emerging trends, comprehend the Voice of the Customer (VoC), track compliance adherence, and monitor key performance indicators (KPIs) such as Average Handle Time (AHT) and customer sentiment. These insights enable teams throughout the organization—from product development to marketing—to make data-driven decisions based on genuine customer feedback.

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Observe.AI FAQ's

The top 5 features of Observe.AI include:

  1. Reusable Components
  2. Multi-Language
  3. Lead Distribution
  4. For Sales
  5. Code-free Development

Observe.AI serves a wide range of businesses including SMEs, Enterprises.

Observe.AI is compatible with multiple platforms, Web App,Windows,Macintosh,Linux

The top three competitors of Observe.AI are Zenefits, Zipteams and Activechat. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, Observe.AI does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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