RingCentral Engage

and reports The Omni-Digital Customer Care Software provides companies with a comprehensive record and detailed account of each customer interaction, aiding in analysis and efficient management for heightened customer satisfaction. RingCentral Engage Digital operates on a Software as a Service (SaaS) model and has a global presence, having collaborated with over 100 prominent businesses across four continents (Europe, Americas, Asia and Africa) in industries such as Telecom, Banking, Insurance, Utilities, and Entertainment (including companies like Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and more). This software allows customer service representatives to seamlessly handle all their digital interactions through a single platform. It integrates messages from various channels including Social Media (Facebook, Twitter, Youtube, Instagram), Messaging (Facebook Messenger, in-app instant messaging), Live-Chat, Email and web forms, as well as forums and customer communities. Explore the features of the RingCentral Engage Digital platform: - Prioritize urgent message processing according to the company's digital strategy - Identify customers across all channels and respond to them where they expect it - Integrate RingCentral Engage with your CRM for a complete 360-degree view - Track and evaluate performance with advanced statistics and reports.