ServiceNow CSM

ServiceNow CSM

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What is ServiceNow CSM?

ServiceNow CSM is the all-in-one customer service management software designed to streamline and enhance customer experiences. With its advanced technology and user-friendly interface, it offers a seamless platform for businesses to effectively manage their customer service operations. Say goodbye to complicated processes and hello to a more efficient and organized approach with ServiceNow CSM.

Key Features of ServiceNow CSM

  • Community Forums
  • Live chat system
  • Workflow Management
  • Project Management
  • Performance Management
  • Marketing Automation
  • Marketing Analytics
  • Email Marketing / SMS Marketing
  • Document Management
  • Customer Support
  • CRM Analytics
  • CRM & Sales Dashboards
  • Contact Manager
  • Survey Management
  • Knowledge Management
  • Email integration
  • Automated Routing
  • Alerts/Escalation
  • Knowledge Base
  • Appointment Management
  • Surveys & Feedback
  • Analytics

ServiceNow CSM Pricing

Standard
₹ 2880000 Per Year
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ServiceNow CSM Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Yearly
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Api, Customization, Mobile Support, Web App
Mobile Platforms: Yes
Available Support: Email, Phone, Live Support, Tickets
Desktop Platforms: No
Languages Available: English, German, Japanese
Company Details
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Company Name ScienceSoft
Company Website Visit Website
ServiceNow CSM Description

The Gartner's Magic Quadrant for CRM Customer Engagement Center recognizes ServiceNow Customer Service Management as the sole visionary in the customer service software industry. This powerful tool allows businesses to proactively monitor the status of their products and services, detect potential issues, and address them before they are reported by customers. In addition to this, ServiceNow CSM offers solutions such as knowledge management, workflow automation, automatic case classification, and escalation, along with community building and self-service options to enhance its service management capabilities.

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ServiceNow CSM FAQ's

The top 5 features of ServiceNow CSM include:

  1. Community Forums
  2. Live chat system
  3. Workflow Management
  4. Project Management
  5. Performance Management

ServiceNow CSM serves a wide range of businesses including SMEs, Enterprises.

ServiceNow CSM is compatible with multiple platforms, No, IOS , Android

The top three competitors of ServiceNow CSM are SALESTACK CRM, Zoho SalesIQ and Realx ERP. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, ServiceNow CSM does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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