Tidio

Tidio

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What is Tidio?

Tidio is one of the leading communication platforms for businesses looking to enhance their customer support and increase conversions. With its user-friendly interface and wide range of features, Tidio makes it easy for companies to engage with their visitors in real-time through live chat, email, and social media integrations. Streamline your communication and improve customer satisfaction with Tidio.

Key Features of Tidio

  • Automated customer satisfaction measurement
  • Customer lifetime value analysis
  • Real-time call monitoring
  • Transcription
  • Customer response management.
  • Automated follow-up and escalation
  • Customer satisfaction scoring
  • Case management and ticketing
  • Integration with CRM systems
  • Dashboard and reporting
  • Real-time monitoring and analytics
  • Survey creation and management
  • Customer feedback collection
  • Customer data integration and synchronization
  • Performance analytics and reporting
  • Customer activity and engagement tracking
  • Customer support ticketing system
  • Automated email campaigns
  • Customer satisfaction measurement
  • Feedback and review management
  • Customer communication tools
  • Customer database management
  • Performance dashboards
  • Team collaboration and sharing
  • CRM integration
  • Keyword and phrase tracking
  • Multichannel Support
  • Chat History and Logs
  • API Connectivity
  • Contextual Understanding
  • Analytics and Reporting
  • Integration with Messaging Platforms
  • Customization and Personalization
  • Multi-language Support
  • Dialog Management
  • Machine Learning
  • Natural Language Processing (NLP)
  • Web Services
  • User Level Management
  • Performance Analytics
  • Multiple Data Sources
  • Customer Data
  • Account Based Marketing
  • History Tracking
  • Developer Portal
  • Data filtering
  • Contextual Targeting
  • Access control
  • Website Personalization
  • Metadata Management
  • Knowledge Base Management
  • Campaign Segmentation
  • Behavioral Targeting
  • Administrator Level Control
  • Customer Experience Management
  • Automatic Chat Translation
  • Service Level Agreement (SLA) Management
  • Sales Pipeline Tracking
  • List Management
  • Import & Export Data
  • Web Forms
  • Pipeline Management
  • Sales Tracking
  • Solution Management
  • Social CRM
  • Project Management
  • Performance Management
  • Marketing Automation
  • Marketing Analytics
  • Email Marketing / SMS Marketing
  • Document Management
  • Customer Support
  • CRM Analytics
  • CRM & Sales Dashboards
  • Contact Manager
  • VoIP
  • Visitor banning
  • Visitor Tracking
  • Visitor Targeting
  • Transfers / Routing
  • Target Account Identification
  • Supervise Chats
  • Shortcut Messages
  • Shared Contacts
  • Segmentation
  • Rules-Based Workflow
  • Reusable Components
  • Product Recommendations
  • Proactive Invitations
  • Pre-configured Bot
  • Pre and Post Chat Forms
  • Personal Greetings
  • Persistent Chat
  • On-Demand Communications
  • Omni-Channel
  • Offline Form
  • Multiple Scripts
  • Multi-Campaign
  • Multi Website Support
  • Mobile Messaging
  • Lead Scoring
  • Lead Qualification
  • Lead Nurturing
  • Lead Notifications
  • Lead Distribution
  • Lead Capture
  • Knowledge Database
  • Knowledge Base
  • Interview Management
  • Inbound Reporting
  • Human Handover
  • Group Messaging
  • Geo Targeting
  • Form Builder
  • For Healthcare
  • Engagement Monitoring
  • Email Automation
  • Drag & Drop
  • Customer Service Analytics
  • Conversation Notes
  • Contact Import/Export
  • Code-free Development
  • Chat History
  • Campaign Management
  • CRM
  • Automatic Greetings
  • Agent Scheduling
  • Workflow Management
  • Whitelisting / Blacklisting
  • Website Visitor Tracking
  • Website Analytics
  • User Activity Monitoring
  • Usage Tracking / Analytics
  • Two-Way Communication
  • Trend Analysis
  • Transfers/Routing
  • To-Do List
  • Ticket/Issue Tracking
  • Ticket Management
  • Third Party Integration
  • Text Analysis
  • Templates
  • Template Management
  • Surveys & Feedback
  • Survey Management
  • Spam Blocker
  • Software License Management
  • Social Media Monitoring
  • Social Media Metrics
  • Social Media Integration
  • Shared Mailboxes
  • Shared Inboxes
  • Share Emails in Gmail
  • Session Transfer
  • Service Reporting
  • Service Level Management
  • Service History Tracking
  • Service Desk (ITIL ITSM)
  • Service Catalog
  • Sentiment Analysis
  • Sell Side (Customers)
  • Self Service Portal
  • Scheduling
  • Scheduled Messaging
  • Saas helpdesk software
  • SLA Monitoring
  • SLA Management
  • Routing
  • Reporting/Analytics
  • Referral Tracking
  • Real-time Chat
  • Real Time Monitoring
  • Real Time Editing
  • Real Time Chat
  • ROI Tracking
  • Queue Management
  • Push Notifications
  • Procurement Management
  • Process/Workflow Automation
  • Proactive Chat
  • Predictive Analytics
  • Pre-built Templates
  • Policy Management
  • Personalization
  • Performance Metrics
  • Onboarding
  • On-Screen Chats
  • Newsletter Management
  • Multiple Brands Products
  • Multi-Language
  • Multi-Channel Communication
  • Multi-Channel Collection
  • Mobile Notifications
  • Message Personalization
  • Mass Notifications
  • Macros
  • Live chat system
  • Live Chat
  • Lead Management
  • Knowledge Management
  • Issue Tracking
  • Issue Management
  • Interactive Content
  • Interaction Tracking
  • Intent Recognition
  • Independent/Private
  • IP Address Monitoring
  • Help Desk Management
  • Help Desk
  • GDPR Compliance
  • Forms Management
  • For Sales
  • For Developers
  • Filtering
  • File Transfer
  • File Sharing
  • Feedback Management
  • Feedback Collection
  • Email Response Control
  • Email Monitoring
  • Email Marketing
  • Email Management
  • Email Integration
  • Email Distribution
  • Discussion Threads
  • Device Targeting
  • Data Visualization
  • Data Matching
  • Data Integration
  • Dashboard
  • Customizable Branding
  • Customer Support Tracking
  • Customer Segmentation
  • Customer Profiles
  • Customer Lifecycle Management
  • Customer Journey Mapping
  • Customer Engagement
  • Customer Complaint Tracking
  • Contact Management
  • Contact Database
  • Complaint Classification
  • Communication Management
  • Collaborative inbox for teams
  • Collaboration
  • Churn Management
  • Chatbot
  • Chat/Messaging
  • Chat / Messaging
  • Channel Management
  • Channel Attribution
  • Canned Responses
  • Behavioral Analytics
  • Automated Routing
  • Appointment Management
  • Analytics
  • Alerts/Escalation
  • Alerts / Escalation
  • Activity Tracking
  • Activity Log
  • Activity / News Feed
  • Action Management
  • Account Management
  • 2-Way Messaging

Tidio Pricing

Free
＄ 0
Up to 10 seats
Get Offer >>
Starter
＄ 24.17
month
Get Offer >>
Growth
＄ 49.17
month
Get Offer >>
Plus
＄ 749
month
Get Offer >>
Premium
＄ 2999
month
Get Offer >>

Tidio Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: Yes
Payment Options: Yearly,Monthly,Transaction
Life Time Free Plan: Yes
APIs Available: Yes
Customization Possible: Yes
Device Support: Desktop,Mobile,Tablet,iPad
Mobile Platforms: Yes
Available Support: Email,Live Support,Training,Tickets
Desktop Platforms: Web App,Windows,Macintosh
Languages Available: English, French, German, Italian, Portuguese, Spanish,Dutch,Norwegian,Polish,Slovenian
Software Integrations: Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisen
Software Industry: Computer Software/Engineering,Consumer Services,E-Commerce,Information Technology/IT,Internet
Company Details
Contact Now
Company Name Tidio Ltd
Company Website Visit Website
Head Office San Francisco,United States
Tidio Description

Tidio is an efficient software designed to enhance the customer experience for small businesses. Our primary offering is a live chat application that incorporates chatbots, utilized by a vast number of 510 million unique users worldwide. Our objective is to empower our customers with the independence and complete control of their customer interactions. Aiming for simplicity and fairness, we offer user-friendly tools and transparent pricing. Tidio is built on the foundations of our company's work ethics and reflects our commitment to trust, autonomy, and transparency. We foster a collaborative environment where our team members are passionate about sharing their skills and knowledge with each other.

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Tidio FAQ's

The top 5 features of Tidio include:

  1. Automated customer satisfaction measurement
  2. Customer lifetime value analysis
  3. Real-time call monitoring
  4. Transcription
  5. Customer response management.

Tidio serves a wide range of businesses including Freelancers, Startups, SMEs, Agencies, Enterprises.

Yes, Tidio integrates seamlessly with: Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisen

Tidio is compatible with multiple platforms, Web App,Windows,Macintosh, IOS , Android

The top three competitors of Tidio are AdsEra, AiTrillion and Appy Pie. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Yes, Tidio offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

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