vFire

Alemba's vFire is a powerful IT Service Management (ITSM) and Enterprise Service Management (ESM) platform designed to meet the high needs of large-scale businesses. It acts as a centralized "single source of truth" for ITIL procedures like incident, problem, change, and configuration management. The platform is most recognized for its powerful workflow engine, which enables administrators to create complicated, multi-stage service request routes with a drag-and-drop graphical designer. This enables seamless automation of tasks ranging from simple password resets to complex employee onboarding across departments.

The program includes a modern, dynamic Self-Service Portal that allows end users to search for solutions using an integrated knowledge base or track the status of their requests in real time. vFire's Federated CMDB gives IT teams full visibility into the relationships between assets and services, reducing the risk of change. vFire seamlessly interacts with major enterprise technologies such as Microsoft Azure, Jira, and SCCM, thanks to its flexible deployment options, which are accessible both on-premise and in the cloud. By focusing on user experience and process automation, vFire enables enterprises to minimize service delivery costs while maintaining high compliance and governance standards.