Vision Helpdesk

Introducing our newest software, Help Desk Software - a multi-channel ticketing system that simplifies customer communication by unifying it across different platforms. By consolidating emails, customer portal interactions, social media messages, live chats, and phone calls in one place, our software makes it easier for businesses to keep track of their customer interactions. With our Satellite Help Desk feature, businesses can now handle support for multiple brands or companies using a single staff portal. Each brand can also have its own branded customer portal, creating a more personalized experience for customers. This not only helps businesses save on costs but also reduces the need for staff members to switch between different help desks. Plus, role-based access control ensures the security of the system for each staff member. Additionally, our Service Desk feature follows the discipline of IT service management (ITSM) as defined by ITIL and is PinkVERIFY Certified. This includes modules such as CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management, and Release Management. Our Live Chat Software is a real-time, secure messaging platform that enables businesses to engage with website visitors and convert them into paying customers. It also boosts the productivity of customer support teams by providing them with a quick and reliable way to assist