Zendesk

Name: Zendesk
Brand: Zendesk
Rating: 5 (1 reviews)

What is Zendesk?

Zendesk is a customer service software that helps businesses of all sizes deliver exceptional support to their customers. Its user-friendly platform streamlines communication through various channels and provides powerful tools for managing tickets, tracking customer interactions, and gaining valuable insights. With Zendesk, businesses can provide top-notch support and build strong relationships with their customers.

Key Features of Zendesk

Ticket Management
Online Forums
Multiple Brands Products
Macros
Live chat system
Issue Tracking
Help Desk Management
Community Forums
Alerts/Escalation
Social Media Integration
Third Party Integration
Service Level Agreement (SLA) Management
Knowledge Base
Automated Routing
Surveys & Feedback
Self Service Portal

Awards

Our Awards and Recognition

Zendesk Pricing

Support Team

₹ 1368 Agent/Month

Support Professional

₹ 3960 Agent/Month

Support Enterprise

₹ 8280 Agent/Month

Suite Team

₹ 3960 Agent/Month

Suite Growth

₹ 6408 Agent/Month

Suite Professional

₹ 8280 Agent/Month

Suite Enterprise

₹ 12168 Agent/Month

Zendesk Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: Yes

Payment Options: Monthly, Yearly

Life Time Free Plan: No

APIs Available: No

Customization Possible: No

Device Support: Api, Customization, Mobile Support, Windows, Mac, Android, Zendesk App

Mobile Platforms: Yes

Available Support: Email, Phone, Live Support, Training, Tickets

Desktop Platforms: No

Languages Available: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Company Details

Company Name Zendesk

Company Website Visit Website

Head Office Bengaluru,India

Zendesk Description

What is Zendesk? Zendesk is a customer support software that is highly recognized and used by businesses around the world. It is known for improving customer satisfaction and agent productivity by providing a single, dynamic interface for all customer interactions. With advanced features such as web widgets, pre-defined ticket responses, and complete customer history, Zendesk is the ultimate solution for building exceptional customer experiences. It offers flexible and powerful customer service and engagement products that can scale to meet the needs of any business. Additionally, Zendesk supports over 60 languages and serves more than 165,000 businesses. It can also integrate with various third-party applications, making it a versatile tool for improving customer service. With features such as the Zendesk Agent Workspace, chat tool, automated triggers, and detailed analytics, Zendesk enables businesses to effectively manage customer conversations, measure satisfaction and agent performance, and make data-driven decisions to enhance customer service.

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Zendesk Categories on the TechnologyCounter

Zendesk FAQ's

What are the top 5 key features of Zendesk?

The top 5 features of Zendesk include:

Ticket Management
Online Forums
Multiple Brands Products
Macros
Live chat system

What types of businesses does Zendesk serve?

Zendesk serves a wide range of businesses including Freelancers, StartUps, SMEs, Enterprises.

Which devices and platforms are compatible with Zendesk?

Zendesk is compatible with multiple platforms, No, IOS , Android

Who are the main competitors of Zendesk in the market?

The top three competitors of Zendesk are Adversus, Aircall and AVOXI. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does Zendesk offer a trial version for users?

Yes, Zendesk offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.