Zenloop

This software, taken from a popular website, offers a solution for decreasing customer loss in companies. On average, over 15% of transactions are impacted by customer churn every month. This software has successfully increased customer loyalty in well-known e-commerce companies like AboutYou, ShopApotheke, Limango, and Internetstores. The main functions of this software are automating three crucial business processes. These include promptly identifying dissatisfied customers who may be at risk of churning, recognizing the reasons behind churning and notifying relevant parties, and implementing personalized strategies to win back customers. Through a thorough analysis of both quantitative and qualitative feedback, this software uncovers potential areas for improvement and assists in managing both satisfied and dissatisfied customers. This leads to an increase in customer lifetime value and a decrease in churn rate. By simply asking customers two easy questions and gaining insights into their opinions on your company, this software elevates the overall customer experience to a higher level.