Activate

Activate is a next-generation help desk software platform that seamlessly combines identity and access management into IT service desk procedures to provide faster, more secure support. Organizations that connect their Service Desk platform directly to Activate can automate provisioning, access requests, and approvals, ensuring that tickets and requests flow seamlessly between platforms. This connection lowers manual intervention, shortens resolution times, and improves service quality, all while ensuring accurate and consistent ticket data. Activate's bidirectional sync maintains both systems in sync, enhancing reporting accuracy and reducing delays for end users.​

Activate provides help desk teams with workflow automation, real-time ITSM integration, and complete visibility into user access and permissions. Its pre-built connectors are compatible with the majority of prominent ITSM and HRIS platforms, allowing for rapid implementation and customization. With Activate, support teams can focus on resolving issues rather than managing cumbersome manual processes, resulting in lower support expenses, better compliance, and more customer happiness.