Convin

This software, Convin ai, was founded in Bangalore, India in 2021 by four IIT-Delhi graduates: Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree (CTO), and Durgesh Choudary (CPO). Since its establishment, the company has collaborated with businesses worldwide to boost sales through the intelligent application of interactive data. Convin ai is a revolutionary contact center software fueled by artificial intelligence and CI, capturing and analyzing customer interactions. With its advanced features, Convin empowers omnichannel contact centers with efficient monitoring of calls, chats, and emails, serving as a comprehensive solution to enhance contact center ROI by up to 3 times through improved agent performance and enhanced customer experience. Convin's key products include a Quality Management System that simplifies the auditing process by automatically filtering relevant conversations for each auditor, eliminating the need for tedious manual work or reliance on Excel sheets. Its AI-driven Automated QA feature saves time and resources by auditing 100% of calls, emails, and chats while setting parameters aligned with business requirements, such as compliance regulations. The software's Learning Management System offers a library resource section to store and access knowledge-based assets, providing agents with the necessary training materials to enhance