Custify

Custify offers a Customer Success Platform specifically designed for B2B SaaS businesses. Its aim is to assist Customer Success Managers in reducing churn and increasing customer lifetime value across all accounts. Custify has the capability of gathering data from various systems such as CRM, support, and billing, as well as tracking in-product usage insights automatically. This information is then presented on a clear and easy-to-understand dashboard alongside relevant customer success key performance indicators and interactions. In situations where a customer may be struggling with the onboarding process, has an expired trial, or shows a drop in usage, Custify will proactively notify the Customer Success Managers. For tasks that are repetitive and data-driven, the advanced automation engine can take care of them. Some of the features include: - Customer 360 view: All customer data from systems like CRM, support, and billing can be accessed in one place without the need for constant spreadsheet updates. - Growth: Automatically identify opportunities for renewal, growth, and upselling. - Tasks and Alerts: Receive notifications for customers at risk of churn, stuck in onboarding, or when opportunities arise. - Customer Health: Monitor customer health and pinpoint at-risk accounts to prevent unwanted churn. Keep track of KPIs and determine health scores. -