Factech Customer Helpdesk
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Discover the unique key features that set Factech Customer Helpdesk apart from its competitors. The software offers several advantages through its new tools and excellent functionalities.
Factech Customer Helpdesk offers fair and inexpensive price choices for organizations of all sizes, from startups to enterprises. Compare plans to find the best option for your budget and requirements.
Introducing Advanced Complaint Management System for Your Business: This comprehensive solution is designed for various types of businesses, including those providing recurring services to customers, corporate parks seeking to enhance tenant satisfaction, real estate builders or facilities management companies looking to improve customer service, and residential welfare associations managing residential societies. The Factech Complaint Management system offers a range of features to enhance your complaint management process. These include a KPI dashboard to help you make informed decisions based on complaint aging, SLA compliance, and escalation reports divided by category. The solution also includes an auto assign feature to simplify the process and ensure complaints are managed efficiently. With 24/7 IVR-based complaint logging and up to 20 concurrent calls handling, your business can handle complaints seamlessly. Additionally, our customer mobile app allows for easy and quick complaint lodging, including photos and visit time. The technician app also includes an OTP-based complaint closure system for added security and convenience. Our user-friendly helpdesk dashboard makes it easy for your team to manage all operations from a single interface. Effectively collaborate with your team and customers to resolve complaints efficiently. With our escalation matrix, you can set different levels for different categories and sub-categories, ensuring timely resolution. You can also take advantage of our pre-defined messages for categories outside of
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Here’s a breakdown of Factech Customer Helpdesk’s pricing plans:
1. Starter: ₹ 499 Per Month Price
2. Premium: ₹ 999 Per Month Price
3. Enterprise: ₹ 1499 Per Month Price
The top 5 features of Factech Customer Helpdesk include:
Factech Customer Helpdesk is compatible with multiple platforms, No, IOS , Android
Factech Customer Helpdesk supports a variety of platforms including: Email, Phone, Tickets.
Factech Customer Helpdesk serves a wide range of businesses including StartUps, SMEs, Agencies, Enterprises.
The top three competitors of Factech Customer Helpdesk are SparkTG, Caller desk and MOBtexting. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.
Yes, Factech Customer Helpdesk offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.
Factech Customer Helpdesk is available in multiple languages, including Arabic, Chinese, English and more.
Currently, Factech Customer Helpdesk does not offer customization options.
No, Factech Customer Helpdesk does not offer a lifetime free plan for its users.
No, APIs are not available in Factech Customer Helpdesk.
Yes, Factech Customer Helpdesk runs on mobile browsers.
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