SparkTG
5/5 ( Reviews 1 )
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SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete agent & contact center tracking by real-time dashboards, reports & recording.
SparkTG's contact center solution not only gives your callers an exceptional experience but also helps you with complete tracking by giving you a complete picture of the inbound and outbound calls from your company along with all agent activities that help enhance and optimize their performance.
The solution is feature-rich and being an OEM for the product as well an organization with rich development experience, we keep innovating the product by adding features that help organizations fulfill their telephony requirement and overcome challenges, thereby helping them grow.
The complete solution is hosted in our data center. We have a multi-operator PRI setup making the solution completely redundant and scalable. To give a perspective of the solution capability we are servicing clients with single as well as distributed agent/contact center location setups.
A few of our clients are having more than 500 Agents. Some of our top client lists include Aakash Institute, Travel Triangle, Common Services Center (DeitY, GoI), ShipRocket, Tech Mahindra Foundation, Fortis Hospital, FirstCry, Ramada, Radisson to name a few.
We have all the APIs and Webhooks required for CRM integration and have integration with multiple CRM providers.
5 / 5
Features
5 / 5
Ease of Use
5 / 5
Value For Money
5 / 5
Customer Support
Kartik Sehgal
Company Size: 50-249 Employees
5.0
Best Cloud Telephony Provider
What do you like about SparkTG?
Product Features and Service Quality The real-time features of SparkTG helps me manage my business from anywhere
What you don't like about SparkTG?
Pricing is high but considering the solution features, it is low as they have not only made an excellent solution, but also ensuring it is evolving and new issueless
What challenges does SparkTG help you to address?
Previously when I was using the other service provider, although my pocket was happy but the number of issues that came from it were too much and hampering my output. WIth SparkTG not only I am able to always be connected with my clients but able to better manage my business
What benefits did you experience while using SparkTG?
growing since connected, really with them I can better focus on our business and that has really helped the business grow
What is your advice to people looking out to buy SparkTG?
best decision, go for it. they are not pioneers but also ensure you grow your business well with their much needed support
The top 5 features of SparkTG include:
SparkTG serves a wide range of businesses including Startups, SMEs, Agencies, Enterprises.
SparkTG is compatible with multiple platforms, Windows,Macintosh
The top three competitors of SparkTG are Caller desk, MOBtexting and HoduPBX - IP PBX. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.
Yes, SparkTG offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.
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