Freshdesk

Freshdesk

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What is Freshdesk?

Improve your customer service with Freshdesk's Online Customer Support and Help Desk software. Freshdesk offers all the necessary tools to provide exceptional customer service and ensure customer satisfaction.

Key Features of Freshdesk

  • Project Management
  • Performance Management
  • Marketing Automation
  • Marketing Analytics
  • Email Marketing / SMS Marketing
  • Document Management
  • Customer Support
  • CRM Analytics
  • CRM & Sales Dashboards
  • Contact Manager
  • Ticket Management
  • Surveys & Feedback
  • Social Media Integration
  • Self Service Portal
  • Online Activation
  • Live chat system
  • Knowledge Base
  • Issue Tracking
  • Incident Management
  • Help Desk Management
  • Email Integration
  • Customer DataBase
  • Community Forums
  • Billing & Invoicing
  • Automated Routing
  • Alerts/Escalation
Awards
Freshdesk Award 2024

Freshdesk Pricing

Free
₹ 0 Per Month
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Growth
₹ 999 Per Month
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Pro
₹ 3599 Per Month
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Enterprise
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Freshdesk Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Monthly, Yearly
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Api, Customization, Mobile Support, Windows, Mac
Mobile Platforms: Yes
Available Support: Email, Phone, Live Support, Training, Tickets
Desktop Platforms: No
Languages Available: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Company Details
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Company Name Freshworks Inc.
Company Website Visit Website
Head Office Chennai,India
Freshdesk Description

Freshdesk is a web-based solution for customer support that enables you to assist customers via conventional methods such as phone and email, as well as popular social media platforms like Facebook and Twitter. It also allows you to create a personalized community for your brand.

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Freshdesk Rating

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Freshdesk FAQ's

The top 5 features of Freshdesk include:

  1. Project Management
  2. Performance Management
  3. Marketing Automation
  4. Marketing Analytics
  5. Email Marketing / SMS Marketing

Freshdesk serves a wide range of businesses including Freelancers, StartUps, SMEs, Enterprises.

Freshdesk is compatible with multiple platforms, No, IOS , Android

The top three competitors of Freshdesk are Qualityze Customer Complaints, Aptean ERP and AssurX Change. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, Freshdesk does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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