Freshdesk Pricing, Features, and User Reviews (Aug 2025)

Name: Freshdesk
Brand: Freshdesk
Rating: 5 (1 reviews)

What is Freshdesk?

Improve your customer service with Freshdesk's Online Customer Support and Help Desk software. Freshdesk offers all the necessary tools to provide exceptional customer service and ensure customer satisfaction.

Key Features of Freshdesk

Project Management
Performance Management
Marketing Automation
Marketing Analytics
Email Marketing / SMS Marketing
Document Management
Customer Support
CRM Analytics
CRM & Sales Dashboards
Contact Manager
Ticket Management
Surveys & Feedback
Social Media Integration
Self Service Portal
Online Activation
Live chat system
Knowledge Base
Issue Tracking
Incident Management
Help Desk Management
Email Integration
Customer DataBase
Community Forums
Billing & Invoicing
Automated Routing
Alerts/Escalation

Awards

Our Awards and Recognition

Freshdesk Pricing

Free

₹ 0 Per Month

Growth

₹ 999 Per Month

Pro

₹ 3599 Per Month

Enterprise

₹

Freshdesk Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: No

Payment Options: Monthly, Yearly

Life Time Free Plan: No

APIs Available: No

Customization Possible: No

Device Support: Api, Customization, Mobile Support, Windows, Mac

Mobile Platforms: Yes

Available Support: Email, Phone, Live Support, Training, Tickets

Desktop Platforms: No

Languages Available: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Company Details

Company Name Freshworks Inc.

Company Website Visit Website

Head Office Chennai,India

Freshdesk Description

Freshdesk is a web-based solution for customer support that enables you to assist customers via conventional methods such as phone and email, as well as popular social media platforms like Facebook and Twitter. It also allows you to create a personalized community for your brand.

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Freshdesk Categories on the TechnologyCounter

Freshdesk FAQ's

What are the top 5 key features of Freshdesk?

The top 5 features of Freshdesk include:

Project Management
Performance Management
Marketing Automation
Marketing Analytics
Email Marketing / SMS Marketing

What types of businesses does Freshdesk serve?

Freshdesk serves a wide range of businesses including Freelancers, StartUps, SMEs, Enterprises.

Which devices and platforms are compatible with Freshdesk?

Freshdesk is compatible with multiple platforms, No, IOS , Android

Who are the main competitors of Freshdesk in the market?

The top three competitors of Freshdesk are Qualityze Customer Complaints, Aptean ERP and AssurX Change. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does Freshdesk offer a trial version for users?

Currently, Freshdesk does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

Freshdesk