Freshdesk Omni

Freshdesk Omni

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What is Freshdesk Omni?

Improve your customer service with Freshdesk's Online Customer Support and Help Desk software. Freshdesk offers all the necessary tools to provide exceptional customer service and ensure customer satisfaction.

Key Features of Freshdesk Omni

  • Project Management
  • Performance Management
  • Marketing Automation
  • Marketing Analytics
  • Email Marketing / SMS Marketing
  • Document Management
  • Customer Support
  • CRM Analytics
  • CRM & Sales Dashboards
  • Contact Manager
  • Ticket Management
  • Surveys & Feedback
  • Social Media Integration
  • Self Service Portal
  • Online Activation
  • Live chat system
  • Knowledge Base
  • Issue Tracking
  • Incident Management
  • Help Desk Management
  • Email Integration
  • Customer DataBase
  • Community Forums
  • Billing & Invoicing
  • Automated Routing
  • Alerts/Escalation
Awards
Freshdesk Omni Award 2024

Our Awards and Recognition

Freshdesk Omni Pricing

Growth
₹ 2,299
Per Agent, Per Month
Get Offer >>
Pro
₹ 6,599
Per Agent, Per Month
Get Offer >>
Enterprise
₹ 10599
Per Agent, Per Month
Get Offer >>

Freshdesk Omni Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: Yes
Payment Options: Yearly,Monthly
Life Time Free Plan: No
APIs Available: Yes
Customization Possible: No
Device Support: Mobile,Tablet,iPad
Available Support: Email,Phone,Live Support,Training,Tickets
Desktop Platforms: No
Languages Available: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Company Details
Contact Now
Company Name Freshworks Inc.
Company Website Visit Website
Head Office Chennai,India
Freshdesk Omni Description

Freshdesk is a web-based solution for customer support that enables you to assist customers via conventional methods such as phone and email, as well as popular social media platforms like Facebook and Twitter. It also allows you to create a personalized community for your brand.

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Freshdesk Omni FAQ's

The top 5 features of Freshdesk Omni include:

  1. Project Management
  2. Performance Management
  3. Marketing Automation
  4. Marketing Analytics
  5. Email Marketing / SMS Marketing

Freshdesk Omni serves a wide range of businesses including Freelancers.

Freshdesk Omni is compatible with multiple platforms, No

The top three competitors of Freshdesk Omni are Qualityze Customer Complaints, Aptean ERP and AssurX Change. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Yes, Freshdesk Omni offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

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