Help Scout

Help Scout

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What is Help Scout?

Help Scout is a customer support solution for businesses of all sizes. With its user-friendly interface and powerful features, Help Scout streamlines communication, improves collaboration, and enhances the overall customer experience. Say goodbye to confusing and clunky support systems, and say hello to the future of customer service.

Key Features of Help Scout

  • Ticket Management
  • Service Level Management
  • Service Level Agreement (SLA) Management
  • Self Service Portal
  • Known Issue Management
  • Knowledge Base
  • Incident Management
  • Inbox Queue Management
  • Help Desk Management
  • Email Integration
  • Document Management
  • Customer DataBase

Help Scout Pricing

Free
₹ 0 Forever/Unlimited user
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Standard
₹ 1440 User/Month
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Plus
₹ 2304 User/Month
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Help Scout Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: Yes
Payment Options: Monthly
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Api, Customization, Mobile Support, Windows, Mac
Mobile Platforms: Yes
Available Support: Email, Tickets
Desktop Platforms: No
Languages Available: English
Company Details
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Company Name Help Scout
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Help Scout FAQ's

The top 5 features of Help Scout include:

  1. Ticket Management
  2. Service Level Management
  3. Service Level Agreement (SLA) Management
  4. Self Service Portal
  5. Known Issue Management

Help Scout serves a wide range of businesses including Freelancers, StartUps, SMEs.

Help Scout is compatible with multiple platforms, No, IOS , Android

The top three competitors of Help Scout are ActiveDocs Opus, Blinger.io and BombBomb. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Yes, Help Scout offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

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