Malcolm

Malcolm! is a sophisticated knowledge management system that enables enterprises to establish self-service portals, manage frequently asked questions, and improve digital workflows for customers, employees, and stakeholders. The platform allows customers to create comprehensive knowledge bases, digital forms, and multi-step user journeys, facilitating seamless information sharing, automated workflows, and efficient data gathering. Malcolm! enables non-technical people to rapidly and effectively create and manage professional self-service experiences with intuitive drag-and-drop form builders, configurable branding, and strong content management capabilities.​ 

The system has a variety of capabilities such as real-time data collection, file sharing, workflow automation, and interaction with over 1,500 third-party applications via webhooks and API access. Malcolm! provides secure, configurable portals and widgets that can be integrated into current websites or products to provide contextual help and information. Comprehensive analytics and control panels provide administrators with complete visibility into user activity and process performance, while version control, full-text search, and feedback mechanisms ensure content is accurate and up to date.