osTicket

osTicket

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What is osTicket?

osTicket is a and user-friendly help desk software designed to streamline customer support processes. With its intuitive interface and robust features, osTicket allows businesses of all sizes to efficiently manage and respond to customer inquiries, requests, and issues. Its automation capabilities and customizable tools make it an invaluable resource for providing top-notch customer service.

Key Features of osTicket

  • Ticket Management
  • Service Level Management
  • Service Desk (ITIL ITSM)
  • Self Service Portal
  • Live chat system
  • Knowledge Base
  • Email Integration
  • Document Management
  • Customer DataBase
  • Contract Management
  • Billing & Invoicing
  • Automated Routing

osTicket Pricing

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osTicket Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Api, Mobile Support, Windows, Mac, Android, osTicket App
Mobile Platforms: Yes
Available Support: Email, Phone, Training
Desktop Platforms: No
Languages Available: English
Company Details
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Company Name Enhancesoft LLC
Company Website Visit Website
osTicket Description

osTicket is a highly reputable and widely used open source software for managing customer support tickets. It is a straightforward, no-cost, efficient, reliable, and user-friendly ticketing system that is easily set up and utilized within the osTicket Software.

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osTicket FAQ's

The top 5 features of osTicket include:

  1. Ticket Management
  2. Service Level Management
  3. Service Desk (ITIL ITSM)
  4. Self Service Portal
  5. Live chat system

osTicket serves a wide range of businesses including Freelancers, StartUps, SMEs.

osTicket is compatible with multiple platforms, No, IOS , Android

The top three competitors of osTicket are SALESTACK CRM, Zoho SalesIQ and Realx ERP. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, osTicket does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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