OTRS

OTRS

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What is OTRS?

OTRS is a all-in-one solution for seamless and streamlined ticket handling and customer service. With its advanced features and user-friendly interface, OTRS is a tool to efficiently manage and resolve customer queries and issues. Say goodbye to complicated processes and hello to hassle-free customer support with OTRS.

Key Features of OTRS

Discover the unique key features that set OTRS apart from its competitors. The software offers several advantages through its new tools and excellent functionalities.

  • Surveys & Feedback
  • Service Desk (ITIL ITSM)
  • Self Service Portal
  • Multiple Brands Products
  • Live chat system
  • Known Issue Management
  • Knowledge Base
  • Incident Management
  • Inbox Queue Management
  • Document Management
  • Customer DataBase
  • Contract Management
  • Community Forums
  • Billing & Invoicing
  • Automated Routing
  • Alerts/Escalation

OTRS Pricing

OTRS offers fair and inexpensive price choices for organizations of all sizes, from startups to enterprises. Compare plans to find the best option for your budget and requirements.

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Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: Yes
Payment Options: SAAS
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Customization, Windows, Mac
Mobile Platforms: Yes
Available Support: Email, Phone, Tickets
Desktop Platforms: No
Languages Available: English, German, Spanish
Company Details
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Company Name OTRS
Company Website Visit Website
OTRS Description

The history of OTRS Group began in the open-source community. Their team offers various professional services to help users worldwide implement and maintain their software. One such program is OTRS, a support desk software that allows customers to easily reach out via multiple channels and tracks their requests in the OTRS Customer Portal. To save time and prevent follow-up calls, customers can also leave feedback directly in the portal. OTRS Group also offers a range of services such as Enterprise-Support, Design, Implementation, Integration, Customization, Training & Certification, and OTRS Managed Services.

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OTRS FAQ's

The top 5 features of OTRS include:

  1. Surveys & Feedback
  2. Service Desk (ITIL ITSM)
  3. Self Service Portal
  4. Multiple Brands Products
  5. Live chat system

OTRS is compatible with multiple platforms, No, IOS , Android

OTRS supports a variety of platforms including: Email, Phone, Tickets.

OTRS serves a wide range of businesses including StartUps, SMEs, Enterprises.

The top three competitors of OTRS are Salesforce, Realx ERP and Emossy. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Yes, OTRS offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

OTRS is available in multiple languages, including English, German, Spanish and more.

Currently, OTRS does not offer customization options.

No, OTRS does not offer a lifetime free plan for its users.

No, APIs are not available in OTRS.

Yes, OTRS runs on mobile browsers.

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