OTRS Pricing, Features, and User Reviews (Aug 2025)

Name: OTRS
Brand: OTRS
Rating: 5 (1 reviews)

What is OTRS?

OTRS is a all-in-one solution for seamless and streamlined ticket handling and customer service. With its advanced features and user-friendly interface, OTRS is a tool to efficiently manage and resolve customer queries and issues. Say goodbye to complicated processes and hello to hassle-free customer support with OTRS.

Key Features of OTRS

Surveys & Feedback
Service Desk (ITIL ITSM)
Self Service Portal
Multiple Brands Products
Live chat system
Known Issue Management
Knowledge Base
Incident Management
Inbox Queue Management
Document Management
Customer DataBase
Contract Management
Community Forums
Billing & Invoicing
Automated Routing
Alerts/Escalation

OTRS Pricing

To get a customized quote

OTRS Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: Yes

Payment Options: SAAS

Life Time Free Plan: No

APIs Available: No

Customization Possible: No

Device Support: Customization, Windows, Mac

Mobile Platforms: Yes

Available Support: Email, Phone, Tickets

Desktop Platforms: No

Languages Available: English, German, Spanish

Company Details

Company Name OTRS

Company Website Visit Website

OTRS Description

The history of OTRS Group began in the open-source community. Their team offers various professional services to help users worldwide implement and maintain their software. One such program is OTRS, a support desk software that allows customers to easily reach out via multiple channels and tracks their requests in the OTRS Customer Portal. To save time and prevent follow-up calls, customers can also leave feedback directly in the portal. OTRS Group also offers a range of services such as Enterprise-Support, Design, Implementation, Integration, Customization, Training & Certification, and OTRS Managed Services.

Do You Work For OTRS

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OTRS Categories on the TechnologyCounter

OTRS FAQ's

What are the top 5 key features of OTRS?

The top 5 features of OTRS include:

Surveys & Feedback
Service Desk (ITIL ITSM)
Self Service Portal
Multiple Brands Products
Live chat system

What types of businesses does OTRS serve?

OTRS serves a wide range of businesses including StartUps, SMEs, Enterprises.

Which devices and platforms are compatible with OTRS?

OTRS is compatible with multiple platforms, No, IOS , Android

Who are the main competitors of OTRS in the market?

The top three competitors of OTRS are Salesforce, Realx ERP and Emossy. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does OTRS offer a trial version for users?

Yes, OTRS offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

OTRS