Pointel Survey360

Manage and Analyze Your Customer Feedback Navigating the complexities of customer satisfaction in today's competitive business landscape can be a daunting task. Pointel Survey360 offers a comprehensive solution by providing businesses with the ability to create and conduct surveys, gather customer feedback, and obtain valuable insight into the customer experience. With Survey360, businesses can effectively analyze truthful and in-depth information on customer expectations and operations of their contact center to attract and retain their most valuable customers. Survey360 is a user-friendly, web-based application designed specifically for contact center managers and staff. It effortlessly administers surveys after customer interactions through various touchpoints such as phone, email, chat, and more. This application requires no special training for contact center personnel, making it easily accessible for all users. Key features of Survey360 include the ability to quickly create, collect, analyze, and publish customer experience data, user-friendly design and modification of surveys using a simple browser interface, and the collection of essential customer data along with feedback. Additionally, businesses can identify and address issues within their people, processes, and technology to prevent major problems from arising. Survey360 also offers actionable insights through comprehensive reports that allow businesses to interpret customer feedback and use survey results to make improvement recommendations throughout the organization. Integration with popular platforms such as