Raiseaticket

Raiseaticket is a user-friendly, online help desk platform designed by a team of experienced developers and infrastructure experts. It has been designed based on valuable insights from Customer Care leaders with expertise in various industries such as Enterprise, Aviation, Contact Centre, Logistics, Government, and Technology. This software is suitable for organizations of all sizes and is capable of efficiently managing multi-team and multi-company web and email customer support operations. The platform is designed to be easy for customer support agents to use, providing them with the necessary tools to effectively serve customers. Through a powerful dashboard and comprehensive reporting tools, supervisors and management can gain valuable insights and have a holistic view of the support operations. Raiseaticket also offers the ability to set up service level agreements (SLAs) to define the expected level of service for customers. This software eliminates the challenges of managing and keeping track of customer requests through traditional methods such as cluttered inboxes, shared mailboxes, and unanswered emails. Raiseaticket offers detailed insights on support requests (tickets) across the organization, including information on tickets received, resolved, assigned, unassigned, pending, and overdue. This information is also sorted by category, providing a clear overview of the support operations. Notification and trigger-based alerts can be customized and applied selectively to