Reputation Studio

Reputation Studio by 1440 is a robust reputation management platform that is fully connected with Salesforce. It is meant to make it easier for organizations to monitor, reply to, and analyze customer reviews and questions across more than 50 global channels. This unified platform consolidates user-generated material from sites like Amazon, Google My Business, Facebook, Yelp, Trustpilot, and Reddit, allowing teams to manage consumer feedback easily with a single login. Reputation Studio improves agent productivity by providing customizable routing, prioritizing, and approval workflows, allowing organizations to maintain speedy, thoughtful, and consistent responses that are in line with service level agreements.​

Using powerful AI and natural language processing (NLP), Reputation Studio provides actionable insights by assessing customer sentiment and intent, transforming raw data into a clear picture of brand perception and opportunities for improvement. Its Salesforce-native design ensures high-level security and real-time data synchronization, merging customer experience data with operational KPIs to provide comprehensive business analytics. The platform enables multi-brand and multi-location businesses, with configurable user roles, performance analytics, and reporting capabilities that enable corporations to efficiently scale reputation management operations and increase client loyalty.