Respond.io

Respond.io is a powerful business messaging platform that empowers companies to amplify their customer engagement without increasing their workforce. This is made possible through three essential components: 1. Automation Tools for Chat: The respond.io Platform offers customizable broadcasts and surveys, along with targeted tools, enabling businesses to communicate with large audiences. With Broadcasts, you can inform customers about a service interruption or attract new clients with special offers. Respond.io's surveys greatly improve response rates as customers can easily answer from their phones. The platform's advanced rules allow for automated broadcasts, surveys, profile enhancement, and contact segmentation. 2. Multi-channel Integration: To streamline customer conversations, the respond.io platform allows quick and convenient integration with popular messaging apps and the option to add live chat to your website. This provides a centralized view for agents and the ability to respond to individual customers on their preferred channel. 3. Self-learning AI: The respond.io platform utilizes self-learning AI to assist agents in managing, responding to, and automating conversations. No setup is required; the AI learns directly from customer chats. Initially, agents receive suggested responses for quick replies, and as the chat history grows, the AI takes over to respond automatically. With respond.io, even a one-person operation can feel like a team of agents.