RichCall

RichCall is a revolutionary customer engagement tool that enables customers to directly call companies without leaving their websites. With its advanced features, RichCall significantly enhances the customer experience. These features include video chat, text chat, co-browsing, file sharing, app sharing, a pointer, and smartphone video. One of the unique advantages of RichCall is its integration with contact centers. It seamlessly integrates with well-known contact centers such as Cisco and Genesys, among others, without the need for manual configuration. Another notable aspect is that RichCall uses WebRTC technology, making it compatible with most browsers, including mobile browsers. With RichCall, customers have the option to activate the call when needed, enabling them to bypass IVR and reach the company directly. This feature adheres to phone call routing rules, ensuring an efficient and direct connection. Additionally, RichCall can be used in in-store and self-service kiosks, making it a versatile and comprehensive customer engagement tool.