Semeon

Semeon utilizes Customer Intelligence (VOC) to enhance the customer experience (CX). This is necessary as more and more companies are shifting from a Product Centric approach to a Customer Centric one. However, this transition can be challenging due to the overwhelming amount of data, much of which is unstructured, making it difficult and expensive for companies to analyze effectively (determining the Noise vs Signal ratio). Fortunately, AI is a powerful tool that can help extract meaningful insights from this data, allowing companies to understand their customers better and improve their CX. In order to do this, companies must collect both public (blog, news, social media) and private (emails, call center, surveys, CRM) information, breaking down silos and analyzing it efficiently to extract sentiment, intent, and actionable ideas and signals. Instead of relying on frequency-based keywords that may only give partial information, companies should focus on statistically relevant concept clouds to ensure overall data integrity and accurately represent the voice of the customer. Those companies that can effectively capture and utilize this information will be successful, while those that do not may struggle. Semeon addresses the complexity of language by detecting things like irony, sarcasm, cultural context, and bias, in order to gather a correct representation of what