ServiceNow CRM

ServiceNow CRM

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What is ServiceNow CRM?

ServiceNow Customer Service Management (CSM) is a unified CRM platform that integrates people, data, and workflows to provide personalized and consistent customer care. With AI-powered self-service, case management, automation, and analytics, it improves service delivery and increases agent productivity.

Key Features of ServiceNow CRM

  • Social CRM
  • CRM Analytics
  • CRM & Sales Dashboards
  • Reporting/Analytics
  • Knowledge Base Management
  • Customer Service Analytics
  • Case Management
  • Business Process Automation
  • Workflow Management
  • Self Service Portal
  • Incident Management
  • Customer Support

ServiceNow CRM Pricing

Enterprise Plan
＄ Custom
Per User / Per Year
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ServiceNow CRM Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Yearly
Life Time Free Plan: No
APIs Available: Yes
Customization Possible: Yes
Device Support: Desktop,Mobile,Tablet,iPad
Available Support: Email,Live Support,Training,Tickets
Desktop Platforms: Web App,Windows,Macintosh,Linux
Languages Available: Chinese (Mandarin),English,French,German
Software Industry: All Industries
Company Details
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Company Name ServiceNow Inc
Company Website Visit Website
ServiceNow CRM Description

ServiceNow Customer Service Management (CSM) is a comprehensive CRM system that aims to provide seamless, end-to-end customer experiences by integrating service operations between divisions. CSM, built on the ServiceNow platform, combines customer data, workflows, and AI-powered automation to assist businesses in resolving issues more quickly and at scale. 

CSM offers multichannel customer support, which includes self-service portals and knowledge bases as well as chat, phone, email, and case routing, allowing customers to research answers on their own or contact agents as necessary, all tracked in one system. 

 Agents benefit from unified case and ticket management, automatic assignment and routing, and built-in AI agents that write case summaries, propose solutions, or draft responses. 

CSM eliminates operational costs by automating basic processes and procedures, allowing agents to focus on more difficult issues, which improves speed, consistency, and customer satisfaction. Real-time visibility and analytics enable teams to monitor critical support indicators, measure performance, and discover areas for improvement.

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ServiceNow CRM FAQ's

The top 5 features of ServiceNow CRM include:

  1. Social CRM
  2. CRM Analytics
  3. CRM & Sales Dashboards
  4. Reporting/Analytics
  5. Knowledge Base Management

ServiceNow CRM serves a wide range of businesses including SMEs, Enterprises.

ServiceNow CRM is compatible with multiple platforms, Web App,Windows,Macintosh,Linux

The top three competitors of ServiceNow CRM are Newton CRM, TechUnity ERP and StrategicERP. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, ServiceNow CRM does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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