SupportGenie

SupportGenie

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What is SupportGenie?

SupportGenie is a solution for all your support needs. With its advanced features and user-friendly interface, SupportGenie streamlines your customer support process like never before. Say goodbye to complicated software and hello to efficient and effortless support management. Experience the magic of SupportGenie today!

Key Features of SupportGenie

  • Chat History
  • Customer Experience Management
  • Automatic Chat Translation
  • File Sharing
  • Customizable Branding
  • Call Me Option
  • Issue Tracking
  • Help Desk Management
  • Community Forums
  • Automated Routing
  • Alerts/Escalation
  • Knowledge Base
  • Customization
  • Interaction Tracking
  • Import & Export Data
  • Campaign Management
  • Lead Scoring
  • Dashboard
  • Lead Management
  • Email Marketing / SMS Marketing
  • Document Management
  • Customer Support
  • CRM Analytics
  • CRM & Sales Dashboards
  • Contact Manager

SupportGenie Pricing

Free Plan
₹ 0 Per Month
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SupportGenie Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: Yes
Payment Options: Monthly, Yearly, Onetime(Perpetual license)
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Api, Customization, Mobile Support, Web App
Mobile Platforms: Yes
Available Support: Email, Live Support, Training, Tickets
Desktop Platforms: No
Languages Available: English
Company Details
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Company Name Support Genie
Company Website Visit Website
SupportGenie Description

Support-Eye is a cost-free solution that does not require any app installation. Simply generate a shareable link and provide it to your customers for easy video support. SupportGenie follows a simple process in just three steps: generating the link, sending it via email or SMS to your customer, and starting the video call when they open the link. Additionally, you can choose between two call modes: Counseling Call Mode, which enables a face-to-face video call with the customer, or Observation Call Mode, where you can instruct the customer using their back camera. With live video support, your technical team can access important visuals and quickly resolve any issues your customers may have.

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SupportGenie FAQ's

The top 5 features of SupportGenie include:

  1. Chat History
  2. Customer Experience Management
  3. Automatic Chat Translation
  4. File Sharing
  5. Customizable Branding

SupportGenie serves a wide range of businesses including Freelancers, StartUps, SMEs, Agencies, Enterprises.

SupportGenie is compatible with multiple platforms, No, IOS , Android

The top three competitors of SupportGenie are SALESTACK CRM, Zoho SalesIQ and Realx ERP. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Yes, SupportGenie offers a trial option, allowing you to test its features and functionality before committing. This trial access helps you assess how well the software meets your specific needs and ensures it’s a good fit for your business.

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