Tethr

Tethr Business is advanced conversation intelligence software that uses AI and voice analytics to provide actionable insights from all customer interactions, including phone conversations, chats, and emails. The technology automatically transcribes conversations, analyzes sentiment, and displays key data like customer effort, call duration, and agent performance, making it suitable for call centers and customer experience teams. Tethr's user-friendly dashboards, extensive search options, and customisable alerts allow firms to quickly spot patterns, reduce churn, and improve the quality of customer care and sales interactions.​

Tethr differentiates itself with its proprietary conversation scoring system, real-time collaboration tools, and multichannel analytics, which enable organizations to coach agents, track compliance, and prioritize activities that generate customer loyalty and revenue development. The platform interfaces smoothly with enterprise systems and provides extensive data export capabilities, allowing insights to be shared across departments and business intelligence tools. Tethr enables enterprises to optimize every conversation for maximum impact and competitive advantage by offering deep, research-backed insights into customer wants and agent behaviors.