TOPdesk

Ivanti Neurons for ITSM is a cutting-edge IT service management platform that aims to turn help desks and support teams into key business drivers. Ivanti Neurons uses AI and automation to improve service delivery by proactively detecting, diagnosing, and healing endpoint issues, drastically reducing escalations and speeding remedies. Its no-code, drag-and-drop workflow configuration allows teams to effortlessly customize procedures, lower operational expenses, and increase customer satisfaction. The technology also incorporates strong voice automation and virtual agents, which automate self-help while significantly reducing wait times and abandoned calls.​ 

Ivanti Neurons gives first-line analysts with a 360-degree picture, allowing them to take specialist-level quick actions to handle events that would otherwise require higher-level support. This shift-left technique increases efficiency by allowing for fast automatic diagnostic and corrective operations. Comprehensive features like automated ticket routing, prioritization, multi-channel access, knowledge base integration, and real-time reporting ensure that IT support operations run smoothly and efficiently. Ivanti Neurons is designed for scalability and flexibility, allowing IT teams to boost productivity, save expenses, and provide a better employee experience across hybrid environments.