Touchpoint CX

Touchpoint CX

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What is Touchpoint CX?

Touchpoint CX is a software designed to enhance and elevate customer experience for businesses of all sizes. With its user-friendly interface features, it simplifies and streamlines the customer journey, helping companies build stronger relationships with their clients. Say goodbye to complicated customer management systems and embrace the power of Touchpoint CX.

Key Features of Touchpoint CX

  • Event Triggered Actions
  • Data Management
  • Data Analysis
  • Data Visualization
  • Data Mining
  • Templates
  • Surveys & Feedback
  • Feedback Management
  • Dashboard
  • Customer Engagement
  • Template Management
  • Real Time Reporting
  • Feedback Collection
  • Survey Management
  • Keyword Tracking
  • Complaint Monitoring

Touchpoint CX Pricing

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Touchpoint CX Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Monthly, Yearly
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Api, Customization, Mobile Support, Web App
Mobile Platforms: Yes
Available Support: Email, Phone, Training
Desktop Platforms: No
Languages Available: English
Company Details
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Company Name Touchpoint Group
Company Website Visit Website
Touchpoint CX Description

TouchpointCX is a revolutionary cloud-based Customer Experience (CX) Management platform designed to collect and consolidate Voice of Customer (VoC) feedback data in a single dashboard. Its interactive resolution system and advanced analytics reporting feature make it stand out from other CX management platforms. We also offer an additional AI-powered customer analytics software, Ipiphany, which uses Natural Language Understanding (NLU) to provide deeper insights and understanding of customer feedback for efficient decision making. Through TouchpointCX, you can enhance customer satisfaction, retention, and business efficiency while reducing internal costs. Our platform also includes programs to convert new customers or win back lapsed customers, promoting brand loyalty and repeat engagement. Touchpoint Group, based in New Zealand with a worldwide reach, is compliant with PCI DSS and ISO27001, ensuring the security and safety of all customer data.

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Touchpoint CX FAQ's

The top 5 features of Touchpoint CX include:

  1. Event Triggered Actions
  2. Data Management
  3. Data Analysis
  4. Data Visualization
  5. Data Mining

Touchpoint CX serves a wide range of businesses including StartUps, SMEs, Agencies, Enterprises.

Touchpoint CX is compatible with multiple platforms, No, IOS , Android

The top three competitors of Touchpoint CX are Zipteams, Zoho SalesIQ and Pixis. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, Touchpoint CX does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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