Unisys Service Desk

Q: What are the top 5 key features of Unisys Service Desk?

The top 5 features: Website Analytics, IT Asset Management, Help Desk, Call Recording, Audit Management

Q: What types of businesses does Unisys Service Desk serve?

Unisys Service Desk serves a wide range of businesses, including Startups, SMEs, Agencies, Enterprises.

Q: Who are the main competitors of Unisys Service Desk in the market?

The top three competitors of Unisys Service Desk are Salesforce, Realx ERP and Emossy. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What is Unisys Service Desk?

Unisys Service Desk, particularly the current "Next-Gen Service Desk" offering, is an AI- and automation-powered IT support platform that provides omnichannel help desk services, self-service portals, and knowledge management. It allows rapid, secure issue resolution, self-healing workflows, and seamless help via chat, email, portal, or agent assistance, making it ideal for businesses seeking efficient, user-centric IT support.

Key Features of Unisys Service Desk

Website Analytics
IT Asset Management
Help Desk
Call Recording
Audit Management
Asset Management
Alerts / Escalation
Action Management
2-Way Messaging

Unisys Service Desk Pricing

To get a customized quote

Screenshots

Unisys Service Desk Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: No

Payment Options: Onetime (Perpetual license),Transaction

Life Time Free Plan: No

APIs Available: Yes

Customization Possible: Yes

Device Support: Desktop,Mobile,Tablet,iPad

Available Support: Email,Phone,Live Support,Tickets

Desktop Platforms: Web App,Windows,Macintosh,Linux

Languages Available: Chinese (Mandarin),English,French,German

Software Industry: All Industries

Company Details

Company Name Unisys

Company Website Visit Website

Unisys Service Desk Description

Unisys Service Desk reinvents traditional help-desk support with a new, intelligent platform tailored to today's digital workplace. Based on the Unisys InteliServe / Unisys Service Experience Accelerator platform, it provides enterprises with a unified, scalable solution for incident management, request fulfillment, self-service, and knowledge-driven assistance.

Key capabilities include omnichannel support, which allows users to communicate via chat, email, web portal, video, service portal, or social media, assuring support access from any device or communication channel.

The solution leverages AI, automation, and real-time analytics to streamline procedures. Routine issues can be self-resolved, minor inquiries are automatically handled, while more complex ones are sent to live agents, lowering response and resolution times.

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Unisys Service Desk Categories on the TechnologyCounter

Unisys Service Desk FAQ's

What are the top 5 key features of Unisys Service Desk?

The top 5 features of Unisys Service Desk include:

Website Analytics
IT Asset Management
Help Desk
Call Recording
Audit Management

What types of businesses does Unisys Service Desk serve?

Unisys Service Desk serves a wide range of businesses including Startups, SMEs, Agencies, Enterprises.

Which devices and platforms are compatible with Unisys Service Desk?

Unisys Service Desk is compatible with multiple platforms, Web App,Windows,Macintosh,Linux

Who are the main competitors of Unisys Service Desk in the market?

The top three competitors of Unisys Service Desk are Salesforce, Realx ERP and Emossy. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does Unisys Service Desk offer a trial version for users?

Currently, Unisys Service Desk does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.