UseResponse is a comprehensive Community Support Software that can be utilized in two ways - as a self-hosted PHP script on your server or as a SaaS solution on the cloud. Its main products include Feedback Software, Help Desk with Ticketing, Knowledge Base, and Live Chat. The Feedback Software enables you to create an Idea Bank, Bug Tracking System, and FAQ section on your website, allowing you to gather user requests from various channels such as email, widget, chat, and social media. It also features a smart voting and commenting system, which aids in creating product development roadmaps. Additionally, you can improve customer satisfaction by utilizing the polls and CSAT feature. The system's insightful Reports and Analytics help you track the performance of your support team and analyze your customers' experience. With the Help Desk and Ticketing feature, you can efficiently manage tickets with customizable statuses, tasks, private notes, comments, and Kanban Boards. It also offers smart automation and notification rules that assist in streamlining the workload of your support team and reducing expenses. Moreover, UseResponse's Knowledge Base allows for self-service by creating a comprehensive repository of information. You can easily add a Knowledge Base widget to any section of your website and utilize features such as Articles and F
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The top 5 features of UseResponse include:
UseResponse serves a wide range of businesses including Freelancers, StartUps, SMEs, Enterprises.
UseResponse is compatible with multiple platforms, No, IOS , Android
The top three competitors of UseResponse are FeedbackUp by 500apps, Feedier and Amyntas. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.
Currently, UseResponse does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.