UseResponse

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What is UseResponse?

UseResponse is a solution for managing customer feedback and support requests. With its user-friendly interface and robust features, UseResponse simplifies the process of collecting, organizing, and addressing customer inquiries. Designed to enhance the customer experience, UseResponse is the ideal platform for any business looking to improve their customer support and establish stronger relationships with their clients.

Key Features of UseResponse

Discover the unique key features that set UseResponse apart from its competitors. The software offers several advantages through its new tools and excellent functionalities.

  • Status Tracking
  • Polls / Voting
  • Customer Support
  • Work order management
  • Surveys & Feedback
  • Survey Management
  • Live chat system
  • Knowledge Management
  • Inbox Queue Management
  • Feedback Management
  • Email Integration
  • Customer DataBase
  • Community Forums
  • Automated Routing
  • Analytics
  • Alerts/Escalation

UseResponse Pricing

UseResponse offers fair and inexpensive price choices for organizations of all sizes, from startups to enterprises. Compare plans to find the best option for your budget and requirements.

Basic Cloud
₹ 3528 Per Month
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Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Monthly, Yearly
Life Time Free Plan: No
APIs Available: No
Customization Possible: No
Device Support: Api, Customization, Mobile Support, Windows, Mac
Mobile Platforms: Yes
Available Support: Email, Phone
Desktop Platforms: No
Languages Available: Chinese, English, French, German, Japanese, Russian, Spanish, Thai
Company Details
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Company Name UseResponse
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UseResponse Description

UseResponse is a comprehensive Community Support Software that can be utilized in two ways - as a self-hosted PHP script on your server or as a SaaS solution on the cloud. Its main products include Feedback Software, Help Desk with Ticketing, Knowledge Base, and Live Chat. The Feedback Software enables you to create an Idea Bank, Bug Tracking System, and FAQ section on your website, allowing you to gather user requests from various channels such as email, widget, chat, and social media. It also features a smart voting and commenting system, which aids in creating product development roadmaps. Additionally, you can improve customer satisfaction by utilizing the polls and CSAT feature. The system's insightful Reports and Analytics help you track the performance of your support team and analyze your customers' experience. With the Help Desk and Ticketing feature, you can efficiently manage tickets with customizable statuses, tasks, private notes, comments, and Kanban Boards. It also offers smart automation and notification rules that assist in streamlining the workload of your support team and reducing expenses. Moreover, UseResponse's Knowledge Base allows for self-service by creating a comprehensive repository of information. You can easily add a Knowledge Base widget to any section of your website and utilize features such as Articles and F

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UseResponse FAQ's

Here’s a breakdown of UseResponse’s pricing plans:

1. Basic Cloud: ₹ 3528 Per Month Price

The top 5 features of UseResponse include:

  1. Status Tracking
  2. Polls / Voting
  3. Customer Support
  4. Work order management
  5. Surveys & Feedback

UseResponse is compatible with multiple platforms, No, IOS , Android

UseResponse supports a variety of platforms including: Email, Phone.

UseResponse serves a wide range of businesses including Freelancers, StartUps, SMEs, Enterprises.

The top three competitors of UseResponse are FeedbackUp by 500apps, Feedier and Amyntas. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, UseResponse does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

UseResponse is available in multiple languages, including Chinese, English, French, German, Japanese and more.

Currently, UseResponse does not offer customization options.

No, UseResponse does not offer a lifetime free plan for its users.

No, APIs are not available in UseResponse.

Yes, UseResponse runs on mobile browsers.

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