UseResponse

Name: UseResponse
Brand: UseResponse
Rating: 5 (1 reviews)

What is UseResponse?

UseResponse is a solution for managing customer feedback and support requests. With its user-friendly interface and robust features, UseResponse simplifies the process of collecting, organizing, and addressing customer inquiries. Designed to enhance the customer experience, UseResponse is the ideal platform for any business looking to improve their customer support and establish stronger relationships with their clients.

Key Features of UseResponse

Status Tracking
Polls / Voting
Customer Support
Work order management
Surveys & Feedback
Survey Management
Live chat system
Knowledge Management
Inbox Queue Management
Feedback Management
Email Integration
Customer DataBase
Community Forums
Automated Routing
Analytics
Alerts/Escalation

UseResponse Pricing

Basic Cloud

₹ 3528 Per Month

UseResponse Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: No

Payment Options: Monthly, Yearly

Life Time Free Plan: No

APIs Available: No

Customization Possible: No

Device Support: Api, Customization, Mobile Support, Windows, Mac

Mobile Platforms: Yes

Available Support: Email, Phone

Desktop Platforms: No

Languages Available: Chinese, English, French, German, Japanese, Russian, Spanish, Thai

Company Details

Company Name UseResponse

Company Website Visit Website

UseResponse Description

UseResponse is a comprehensive Community Support Software that can be utilized in two ways - as a self-hosted PHP script on your server or as a SaaS solution on the cloud. Its main products include Feedback Software, Help Desk with Ticketing, Knowledge Base, and Live Chat. The Feedback Software enables you to create an Idea Bank, Bug Tracking System, and FAQ section on your website, allowing you to gather user requests from various channels such as email, widget, chat, and social media. It also features a smart voting and commenting system, which aids in creating product development roadmaps. Additionally, you can improve customer satisfaction by utilizing the polls and CSAT feature. The system's insightful Reports and Analytics help you track the performance of your support team and analyze your customers' experience. With the Help Desk and Ticketing feature, you can efficiently manage tickets with customizable statuses, tasks, private notes, comments, and Kanban Boards. It also offers smart automation and notification rules that assist in streamlining the workload of your support team and reducing expenses. Moreover, UseResponse's Knowledge Base allows for self-service by creating a comprehensive repository of information. You can easily add a Knowledge Base widget to any section of your website and utilize features such as Articles and F

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UseResponse Categories on the TechnologyCounter

UseResponse FAQ's

What are the top 5 key features of UseResponse?

The top 5 features of UseResponse include:

Status Tracking
Polls / Voting
Customer Support
Work order management
Surveys & Feedback

What types of businesses does UseResponse serve?

UseResponse serves a wide range of businesses including Freelancers, StartUps, SMEs, Enterprises.

Which devices and platforms are compatible with UseResponse?

UseResponse is compatible with multiple platforms, No, IOS , Android

Who are the main competitors of UseResponse in the market?

The top three competitors of UseResponse are FeedbackUp by 500apps, Feedier and Amyntas. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does UseResponse offer a trial version for users?

Currently, UseResponse does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.