WeSupply Labs

The WeSupply Labs platform offers merchants a comprehensive solution to enhance the post-purchase customer experience for online sales. With various integrated services, WeSupply Labs ensures a seamless experience for end-users. Say goodbye to the hassle of handling the top customer service inquiry - "Where is my order?" - as WeSupply Labs provides effortless omni-channel package tracking and proactive updates. This not only increases customer satisfaction but also reduces customer service costs. Key features include proactive shipping notifications to prevent "Where is my order?" inquiries, package tracking to easily answer customer inquiries, returns & RMA services for convenience, store locator for quick access to all store information, and in-store pickup and curbside services for seamless communication with ecommerce, ERP, and POS systems. The platform also offers a delivery estimate algorithm to set the right expectations and drive revenue, customer satisfaction and Net Promoter score surveys, analytics and statistics through Magento BI, and a premium branded tracking page for self-service tracking. In terms of integrations, WeSupply Labs fully integrates with Magento 2 for order tracking, returns, and store pickup, Shopify for order tracking and returns, and BigCommerce through the use of a Zapier app. It also integrates with other platforms such as Netsuite and Aptos, offers direct API