8x8 X Series

8x8 X Series

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What is 8x8 X Series?

8x8 X Series is a unified cloud contact center platform that provides AI-powered omnichannel capabilities for voice, chat, email, and social media, enabling organizations to improve customer engagement and agent efficiency. It includes advanced features including intelligent call routing, real-time analytics, automated workflows, predictive dialers, and seamless CRM connection, allowing for effective administration of both inbound and outbound engagements.

Key Features of 8x8 X Series

  • Incident Management
  • Inbox Queue Management
  • Event Management
  • Document Management
  • Data Security
  • Customer DataBase
  • Conversion Tracking
  • Contract Management
  • Content Management
  • Community Management
  • Collaboration
  • Call Sharing

8x8 X Series Pricing

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8x8 X Series Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Yearly,Onetime (Perpetual license)
Life Time Free Plan: No
APIs Available: Yes
Customization Possible: Yes
Device Support: Desktop,Mobile,Tablet,iPad
Available Support: Email,Phone,Live Support,Training,Tickets
Desktop Platforms: Web App,Windows,Macintosh,Linux
Languages Available: Arabic,Chinese (Mandarin),English,French,German,Hindi,Indonesian,Italian,Japanese,Portuguese,Spanish
Company Details
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Company Name 8x8, Inc
Company Website Visit Website
8x8 X Series Description

8x8 X Series is a complete, cloud-based contact center solution that improves customer engagement and streamlines communication operations. It combines voice, chat, email, SMS, and social media channels into a single, user-friendly platform, allowing enterprises to provide tailored, multichannel customer experiences. Intelligent routing, AI-powered virtual agents, real-time analytics, and workforce management tools are among the platform's capabilities, which allow enterprises to optimize agent productivity, cut costs, and improve customer happiness.​

The 8x8 X Series distinguishes itself by supporting smooth omnichannel interactions while also incorporating advanced AI features such as sentiment analysis, predictive calling, and automated processes. Its intuitive workspaces and low-code/no-code customization options enable enterprises of all sizes to easily install, adapt, and grow their contact center operations. With worldwide dependability, enterprise-grade security, and broad third-party connectors, 8x8 X Series keeps enterprises connected, secure, and agile, resulting in demonstrable business outcomes and enhanced customer experiences.

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8x8 X Series FAQ's

The top 5 features of 8x8 X Series include:

  1. Incident Management
  2. Inbox Queue Management
  3. Event Management
  4. Document Management
  5. Data Security

8x8 X Series serves a wide range of businesses including Startups, SMEs, Agencies, Enterprises.

8x8 X Series is compatible with multiple platforms, Web App,Windows,Macintosh,Linux

The top three competitors of 8x8 X Series are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, 8x8 X Series does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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