Avaya OneCloud CCaaS

Avaya OneCloud CCaaS

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What is Avaya OneCloud CCaaS?

The Avaya Experience Platform (AXP) Public Cloud is a customizable, AI-powered CCaaS solution for organizations of all sizes. It provides full omnichannel experiences (phone, chat, email, and social) with intelligent, attribute-based routing, native WFO, and a single agent desktop, allowing organizations to innovate on their own terms while elevating CX.

Key Features of Avaya OneCloud CCaaS

  • On-Demand Communications
  • Multiple Brands Products
  • Multi-Language
  • Instant Retrieval
  • Incident Management
  • Event Management
  • Data Security
  • Customer DataBase
  • Conversion Tracking
  • Content Management
  • Complaint Monitoring
  • Appointment Management
  • Alerts/Escalation

Avaya OneCloud CCaaS Pricing

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Avaya OneCloud CCaaS Specifications

Software Accessible: Cloud Based
Run On Mobile Browser: Yes
Offers Free Trial: No
Payment Options: Yearly,Monthly,Transaction
Life Time Free Plan: No
APIs Available: Yes
Customization Possible: Yes
Device Support: Desktop,Mobile,Tablet,iPad
Available Support: Email,Phone,Live Support,Training,Tickets
Desktop Platforms: Web App,Windows,Linux
Languages Available: Chinese (Mandarin),English,German,Japanese,Spanish
Company Details
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Company Name Avaya Inc
Company Website Visit Website
Avaya OneCloud CCaaS Description

The Avaya Experience Platform (AXP) Public Cloud is a powerful, enterprise-grade Contact Center as a Service (CCaaS) solution that streamlines and improves both customer and staff experiences. AXP leverages Avaya's deep communications heritage to provide an open, API-first architecture that provides exceptional integration flexibility, allowing businesses to extend the power of their existing Avaya infrastructure or seamlessly connect with essential third-party applications such as CRM, ERP, and collaboration tools (e.g. Microsoft Teams).

One of the platform's key strengths is its ability to organize seamless, personalized omnichannel trips. It combines all customer touchpoints—voice, email, web chat, SMS, and social messaging into a single, simple unified agent desktop. This comprehensive picture, backed by Customer Journey Intelligence, provides agents with the full context of every previous interaction, allowing them to anticipate demands and provide targeted assistance.

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Avaya OneCloud CCaaS FAQ's

The top 5 features of Avaya OneCloud CCaaS include:

  1. On-Demand Communications
  2. Multiple Brands Products
  3. Multi-Language
  4. Instant Retrieval
  5. Incident Management

Avaya OneCloud CCaaS serves a wide range of businesses including Startups, SMEs, Enterprises.

Avaya OneCloud CCaaS is compatible with multiple platforms, Web App,Windows,Linux

The top three competitors of Avaya OneCloud CCaaS are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Currently, Avaya OneCloud CCaaS does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.

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