inContact CXone

Q: What are the top 5 key features of inContact CXone?

The top 5 features: Lead Management, Power Dialer, Call Reporting, Call Center Management, Call Recording

Q: What types of businesses does inContact CXone serve?

inContact CXone serves a wide range of businesses, including StartUps, SMEs, Agencies, Enterprises.

Q: Who are the main competitors of inContact CXone in the market?

The top three competitors of inContact CXone are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What is inContact CXone?

CXone is a and innovative software designed to revolutionize the customer experience. With its state-of-the-art features and user-friendly interface, CXone provides businesses with a seamless is a way to interact with their customers. Join the CXone community and take your customer service to the next level.

Key Features of inContact CXone

Lead Management
Power Dialer
Call Reporting
Call Center Management
Call Recording
Contract Management
Content Management
Community Forums
Chat / Messaging
Call Sharing
Billing & Invoicing
Archiving
Appointment Management
Alerts/Escalation

inContact CXone Pricing

To get a customized quote

Screenshots

inContact CXone Specifications

Software Accessible: Cloud Based

Run On Mobile Browser: Yes

Offers Free Trial: No

Payment Options: Monthly, Yearly

Life Time Free Plan: No

APIs Available: No

Customization Possible: No

Device Support: Api, Customization, Mobile Support, Web App, Windows

Mobile Platforms: Yes

Available Support: Email

Desktop Platforms: Yes

Languages Available: English

Company Details

Company Name NICE

Company Website Visit Website

inContact CXone Description

NICE CXone is a leading cloud-based contact center software platform that combines customer engagement via voice, digital, and AI channels. Its rich feature set includes omnichannel routing, AI-powered chatbots, predictive call routing, and advanced speech/text analytics, allowing businesses to provide seamless, consistent, and personalized customer experiences. CXone also provides real-time analytics, workforce management, and quality assurance solutions, allowing enterprises to optimize agent performance, improve operational efficiency, and increase customer happiness.

CXone's scalable, browser-based architecture enables remote and hybrid teams, making it perfect for modern, distributed contact centers. The platform interfaces seamlessly with top CRM systems and offers detailed reporting dashboards for data-driven decision-making. NICE CXone's automation and AI features, such as intelligent virtual agents and AI copilots, help to optimize workflows, decrease manual labor, and create demonstrable benefits in customer service and agent productivity.

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inContact CXone FAQ's

What are the top 5 key features of inContact CXone?

The top 5 features of inContact CXone include:

Lead Management
Power Dialer
Call Reporting
Call Center Management
Call Recording

What types of businesses does inContact CXone serve?

inContact CXone serves a wide range of businesses including StartUps, SMEs, Agencies, Enterprises.

Which devices and platforms are compatible with inContact CXone?

inContact CXone is compatible with multiple platforms, Yes, IOS , Android

Who are the main competitors of inContact CXone in the market?

The top three competitors of inContact CXone are EngraveSoft Contact Center, SparkTG and SparkTG VCC Startup. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Does inContact CXone offer a trial version for users?

Currently, inContact CXone does not offer trial access. However, you can still explore its capabilities through available product demos, feature guides, and customer reviews.